Senior User Researcher

About the role

Influence the future of CliftonStrengths through research that anchors what we build and why.

Responsibilities

• Partner with product and design leaders to define research questions that meaningfully inform strategy and decision-making.
• Lead generative and evaluative research using a range of qualitative and mixed methods, including interviews, diary studies, concept testing, usability testing and surveys in partnership with quantitative researchers
• Translate ambiguous inputs into clear research plans and learning goals aligned to business priorities
• Synthesize complex findings into crisp, actionable insights and recommendations
• Contribute to competitive and market understanding through peer scans, messaging and positioning reviews, segmentation analysis, and solution comparisons
• Connect user research with Gallup’s broader assessment and survey expertise to deepen insight quality and rigor
• Improve how research is shared and reused by building repositories, templates and lightweight processes that increase accessibility and impact
• Thoughtfully incorporate AI tools into research workflows, such as synthesis, tagging, transcription, summarization and competitive scanning, to enhance speed, rigor and clarity while maintaining methodological integrity
• Elevate research standards across teams through coaching, critique and modeling strong research practices

Requirements

• Bachelor’s degree or equivalent experience required
• At least six years of professional experience conducting end-to-end user research for a technology-focused company required
• Demonstrated experience driving research strategy in complex digital products required
• Experience influencing product and design decisions through evidence-based recommendations required
• Expertise across a range of qualitative and mixed research methods and the judgment to know when to use each required
• Strong written and verbal communication skills required
• Experience using AI tools to enhance research workflows and insight generation required
• Experience in B2B SaaS, platform environments or complex product ecosystems preferred
• Experience partnering with quantitative researchers, analytics or data science teams preferred
• Background in assessment, psychometrics, learning sciences or related research domains preferred
• Experience building scalable research operations, such as repositories, templates or shared rituals preferred
• A commitment to working on-site at Gallup’s San Francisco office at least three days per week required

Qualifications

• At least six years of professional experience conducting end-to-end user research for a technology-focused company
• Expertise across a range of qualitative and mixed research methods and the judgment to know when to use each
• Strong written and verbal communication skills
• Experience using AI tools to enhance research workflows and insight generation
• Experience in B2B SaaS, platform environments or complex product ecosystems
• Experience partnering with quantitative researchers, analytics or data science teams
• Background in assessment, psychometrics, learning sciences or related research domains
• Experience building scalable research operations, such as repositories, templates or shared rituals

Skills

• Strategic insights
• Influential communication
• Systems thinking
• Operational excellence
• AI fluency

Benefits

• Robust benefits package including medical, dental, vision, life and other insurance options
• Fully vested 401(k) retirement savings plan with company matching
• Employee stock ownership program
• Mass transit reimbursement
• Family-building benefits
• Employee assistance program
• Variety of reimbursements and activities that enhance wellbeing

Pay

• An estimated annual salary range of $120,000-$135,000 for this role

Schedule

• A commitment to working on-site at Gallup’s San Francisco office at least three days per week required

About Gallup

At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind. Learn more about our work and life at Gallup.

Gallup offers a robust benefits package that includes medical, dental, vision, life and other insurance options; a fully vested 401(k) retirement savings plan with company matching; an employee stock ownership program; mass transit reimbursement; family-building benefits; an employee assistance program; and various reimbursements and activities that enhance our associates’ wellbeing. We also offer an estimated annual salary range of $120,000-$135,000 for this role. Salaries are based on a variety of factors, including an individual’s education, experience and skills.

Gallup is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law.

To review Gallup’s Privacy Statement, please click this link: https://www.gallup.com/privacy. This privacy policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage and delete your information. Your application and the information you provide will be processed and stored in the United States.

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