Senior User Researcher
About the role
The Product Development team is seeking a Senior User Researcher to lead end-to-end research (generative, evaluative and mixed methods, desk research and analytics) on the cross-functional SPEED team. The Senior User Researcher will provide clear and actionable recommendations for the product team to deliver systems that will shorten new construction permitting.
Responsibilities
- Lead end-to-end research (generative, evaluative, and mixed methods synthesized with desk research and analytics).
- Translate qualitative and quantitative research into clear and actionable recommendations for the product development team and project stakeholders.
- Represent user research to leadership, external stakeholders, and technical teammates in plain language.
- Recruit and conduct research directly with New Yorkers who use government services, many of whom face language, disability, or digital-access barriers that require thoughtful, accessible research design.
- Establish and maintain research operations: a participant recruitment pipeline appropriate for a government context, and reusable methods/templates the wider design team can use.
- Serve as the team's methodological quality bar: review other researchers' and designers' study designs and conclusions, catch failure modes before they reach decision-makers, and codify guardrails into shared standards.
- Define methodological standards to ensure mixed-methods approaches are rigorous enough to inform decisions.
- Handle special projects and initiatives as assigned.
Qualifications
A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology, and/or domain; or
An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology, and/or domain; or
A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology, and/or domain; or
Education and/or experience which is equivalent to the above.
Schedule
Due to the necessary duties of this position in a 24/7 operation, the candidate may be required to work various shifts such as weekends and/or nights/evenings.
Work Location
Brooklyn, NY