Senior Travel Agent - Publicity Entertainment
About the role
We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today!
Responsibilities
- Accurately and efficiently handle incoming travel requests via multiple channels e.g., phone, emails for Netflix Entertainment.
- Provide creative solutions to ensure the publicists' requirements are met.
- Be aware of their budgets and offer the best solutions possible.
- Understand the needs of publicists and travelers, appropriately guiding them to the best solutions.
- Handle amendments, cancellations, and schedule changes, including recalculating domestic and international airfares.
- Handle accommodation, meet & greets, chauffeured cars, lounges, and other VIP services.
- Deliver great customer service each and every time, showing enthusiasm for working with the clients.
- Update Travel Manifests and travel logs.
- Ensure accuracy in itineraries, and back-office invoicing and billing.
- Keep up to date with the changing nature of travel resulting from the pandemic.
- Provide visa and country entry restriction guidance.
- Work with colleagues in different regions to provide a successful global follow the sun operation.
Requirements
- Previous entertainment travel experience or VIP travel is essential.
- A strong working knowledge of Sabre GDS and good fares and ticketing expertise.
- Good worldwide geography and keen attention to detail.
- Proven ability to handle multiple priorities simultaneously, able to adapt to change.
- Ability to work flexible hours – with possible occasional bank holiday working.
- Ability to work independently, exercising discretion and judgement.
- Proven excellent customer service provision and problem resolution skills.
- Ability to work under pressure.
- Adaptable to aspects of the client culture.
- Ability to work with international teams to serve a common goal.
- Experience with handling small or large groups would be beneficial.
Qualifications
- Proven ability to handle multiple priorities simultaneously, able to adapt to change.
- Ability to work flexible hours – with possible occasional bank holiday working.
- Ability to work independently, exercising discretion and judgement.
- Proven excellent customer service provision and problem resolution skills.
- Ability to work under pressure.
- Adaptable to aspects of the client culture.
- Ability to work with international teams to serve a common goal.
Skills
- Expertise in Sabre GDS and good fares and ticketing.
- Strong understanding of worldwide geography and attention to detail.
- Excellent customer service and problem resolution skills.
- Ability to work independently and under pressure.
- Adaptability to client cultures and international teamwork.
Benefits
- Flexible working hours and work-from-home or remote opportunities.
- Opportunities to grow your skillset and career.
- Generous vacation days so you can rest and recharge.
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
- Travel industry professional perks and discounts.
- An inclusive work environment where diversity is celebrated.
Pay
The salary range for candidates in applicable jurisdictions in the US for the position of Senior Travel Agent - Publicity Entertainment is between $58,000 and $80,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Schedule
Working hours: Between 6:00a - 9p PST (including weekend work)
About BCD Media & Entertainment
We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice!
What we offer you
- Flexible working hours and work-from-home or remote opportunities.
- Opportunities to grow your skillset and career.
- Generous vacation days so you can rest and recharge.
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
- Travel industry professional perks and discounts.
- An inclusive work environment where diversity is celebrated.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities.
- Opportunities to grow your skillset and career.
- Generous vacation days so you can rest and recharge.
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
- Travel industry professional perks and discounts.
- An inclusive work environment where diversity is celebrated.