Senior Travel Consultant
About the role
To provide excellent customer service to ATPI clients by delivering courteous and consultative travel arrangements. Demonstrate expertise in routing, faring and travel logistics for domestic and international reservations including air, car, hotel, and rail. Both company policies and standards apply as well as adheres to client travel policy and booking requirements. Properly documents reservations according to standards and takes steps to provide lowest, logical fare options. Exhibits experience through consultative approach with customers and problem-solving skills. Mentors less experienced than team members and new employees. Assist with multiple accounts for Corporate, Marine and Energy and Offshore clients when needed. This role also requires some hours of after hours coverage during weekdays as well as scheduled weekend shifts. The consultant must be able to support urgent and time sensitive travel needs, handle emergency situations, and manage multiple clients simultaneously, including Corporate, Marine, Energy, and Offshore travelers. Flexibility and the ability to make quick decisions under pressure are essential.
Responsibilities
- Ensures service delivery and customer satisfaction.
- Proficient in all aspects of domestic and international travel to include air, car, hotel, and rail.
- Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications.
- Ensures data quality standards are met including reporting elements and traveler profile information.
- Follows best practices for