Senior Traffic Signal Technician/ Integrator (Dallas)

About the role

The Applications Specialist will help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing Wavetronix products. The role involves full-time onsite work in the Dallas, TX office with some travel.

Responsibilities

• Help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing Wavetronix products.
• Provide technical training (typically up to 10 people) on products as needed either in the field or in office.
• Review plans and design Wavetronix products into projects.
• Conduct technical site surveys.
• Provide service and customer support both in the field and over the phone.
• Help manage all on-site installation/configuration of products.
• Diagnose errors or technical problems and determine proper solutions.
• Document processes and produce timely and detailed trip reports.
• Cooperate with the team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations to the client.
• Effectively communicate and cooperate with Technical Services and share information across the organization.

Requirements

• 3+ years in technical sales.
• Self-starter.
• Ability to execute presentations to large groups.
• Ability to travel 50% or more in a month.
• Master installation and configuration of Wavetronix core products.
• Have clear written and verbal communication skills.
• Be intrinsically motivated and enjoy working with the customer.
• Have previous field service experience in traffic signal/ITS cabinets (at least 5 years).
• Have the ability to give technical presentations.
• Have a basic understanding of networking.
• Able to work flexible shifts and adapt workflow to changing project schedules.

Qualifications

• Technical degree (EE, EET) or certifications in ITS/traffic industry preferred.

Skills

• Master installation and configuration of Wavetronix products.
• Master troubleshooting and repair of Wavetronix technical equipment.
• Master installation and configuration of Wavetronix non-core product line.
• Master intersection and controller cabinet basic operation.
• Perform at least 5 solo technical customer visits.

Benefits

Wavetronix offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.

Pay

Salary range: $80,000 - $120,000 annually, depending on experience and qualifications.

Schedule

The role is full-time and includes some travel.