Senior Traffic Signal Technician/ Integrator
About the role
The position is adjusted to allow team members to commute daily to the Tripoint area (Indiana, Ohio, and Michigan meet) or near Ann Arbor, MI. The role is onsite in the Ann Arbor or Angola Office when traveling is required. The team plans to establish a physical office in the area within the next few years.
Responsibilities
- Exhibit Wavetronix core values:
- People First: professional behavior, stabilizing team influence, building the team upward
- Growth Mindset: improving processes and improving personally
- Innovation Driven: solving problems
- Master installation and configuration of Wavetronix core products
- Demonstrate and troubleshoot Wavetronix products
- Build positive relationships with customers
- Be self-motivated and enjoy working on and with teams
- Be intrinsically motivated and enjoy working with the customer
- Able to work flexible shifts and adapt workflow to changing project schedules
- Provide technical training (up to 10 people) on products as needed
- Have the ability to give technical presentations
- Review plans and design Wavetronix products into projects
- Conduct technical site surveys
- Provide service and customer support both in the field and over the phone
- Help manage all on-site installation/configuration of products
- Diagnose errors or technical problems and determine proper solutions
- Document processes and produce timely and detailed trip reports
- Cooperate with the team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations
- Keep track of current projects and support cases in CRM
- Have a basic understanding of networking
- Be excited about personal development and eager to engage in development training
- Travel as required within and between territories
Qualifications
- 3+ years in technical sales or technical networking support
- Clear written and verbal communication skills
- Technical degree (EE, EET) or certifications in ITS/traffic industry preferred
Skills
- Able to work flexible shifts and adapt workflow to changing project schedules
- Previous field service experience in traffic signal/ITS cabinets
- Basic understanding of networking
- Excited about personal development and eager to engage in development training
Benefits
- Aggressive training schedule with milestones at 3, 6, and 12 months
Pay
Details TBD
Schedule
Details TBD
Company Information
Wavetronix is the leader in Radar in the Intelligent Traffic Industry. Our best Applications Specialists can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone, and in person. Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem.
About Wavetronix
Wavetronix purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 24 years. We continue to invest in long-term growth, creating even more opportunities.
Application Instructions
If you share our values and have the education and experience to help us create the most talented workforce in the traffic industry, we encourage you to apply.