Senior Technology Operations - App Partner Integrations

About the role

The Senior Technical Operations position is responsible for leading strategic app partner integration programs across the VIZIO OS ecosystem. This role coordinates partner requirements, certification activities, issue management, and cross-functional execution involving Business Development, Software and Hardware Product, Engineering, Quality Assurance, and Device Program Management teams. The position requires expertise in program leadership, stakeholder management, technical requirements review, and risk mitigation to ensure successful delivery of partner commitments, platform initiatives, and business objectives. This role is critical to ensuring the VIZIO OS includes the latest app versions from Apple, Amazon, Google/YouTube and Netflix. The team manages strategic streaming native app partnerships and delivers certified native app experiences on VIZIO OS. Collaborating across engineering, product, business development, quality assurance, customer service, and external partners, the team drives app integrations, certifications, platform launches, and ongoing feature enhancements. This ensures VIZIO customers access high-quality entertainment while supporting platform growth. Key partnerships include Apple, Amazon, Google/YouTube and Netflix. The team emphasizes effective communication, technology strategies, product knowledge, and project management to achieve its objectives and maintain strong collaboration across functions.

Primary Location: 39 Tesla, Irvine, CA 92618-4603, United States of America

Responsibilities

• Lead program management activities for strategic app partners, including Apple, Amazon, Google/YouTube and Netflix.
• Coordinate annual partner technical requirements reviews, consolidating feedback and driving alignment across internal stakeholders.
• Monitor certification programs including manage partner cert devices and associated FW versions, launch readiness, milestones, risks, and dependencies across multiple hardware and software initiatives.
• Manage partner service issues, including ticket creation, status tracking, escalation management, and deployment oversight.
• Facilitate recurring crossfunctional and partner meetings to drive execution and resolve program challenges.
• Communicate program status, risks, and recommendations to stakeholders and leadership teams.

Requirements

What you'll bring:

• Proven expertise in technical program management, stakeholder engagement, and cross-functional leadership.
• Strong knowledge of software integrations, certification programs, release management, and issue resolution processes.
• Demonstrated ability to manage complex partner relationships and drive consensus across teams.
• Extensive experience monitoring program milestones, risks, dependencies, and operational performance.
• Strong communication, analytical, and problem-solving skills with the ability to influence decisions through data-driven recommendations.
• Solid understanding of the streaming add ecosystem as it relates to software and hardware requirements, technology platforms, TV manufacturing process, and customer-facing user experiences.
• Commitment to integrity, accountability, and fostering collaborative, high-performing teams.

Minimum Qualifications:

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
• Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications: