Senior Technical Success Manager

About the role

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk.

What You’ll Do

• Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
• Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention.
• Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products.
• Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
• Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities.
• Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.

What You Bring

• 5+ years of experience in a customer-facing technical role, successfully engaging with executives and technologists to solve business problems with advanced technologies.
• Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America.
• Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
• Experience leading technical or engineering programs with a proven record of thought leadership and business case development.
• Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives.
• Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.

It’d Be Awesome If You Also...

• Have a developer background, coding experience, or deep familiarity with modern DevOps environments.
• Possess prior experience in a direct or matrixed role leading technical transformation project teams.
• Have a history of problem-solving and innovation in developing technology programs.
• Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience.
• Enjoy translating complex technical wins into clear business value—you love a good success story!

Benefits & Programs

• Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
• Flexible working hours, work-from-home allowances, in-office perks, and time off for learning and self development.
• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers.
• Health benefits, employee assistance plans, and annual wellness allowance.
• Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances.