Senior Technical Success Manager

About the role

As a Senior Technical Success Manager, you will orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows. You will build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention. You will design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk's suite of products. You will advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks. You will prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities. You will mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.

Responsibilities

• Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
• Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention.
• Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products.
• Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
• Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities.
• Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.

Requirements

• 5+ years of experience in a customer-facing technical role, successfully engaging with executives and technologists to solve business problems with advanced technologies.
• Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America.
• Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
• Experience leading technical or engineering programs with a proven record of thought leadership and business case development.
• Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives.
• Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.

Qualifications

• Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives.
• Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.

Skills

• Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
• Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives.
• Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.

Benefits

• Annual Base Salary Range: $119,000- 148,750
• Target Commission Range: $21,000- 26,250 (at 100% attainment of sales)

Pay

• Snyk is committed to equal pay for equal work and carefully considers a wide range of compensation factors. Actual compensation may vary based on prior experience, skills, location, internal equity, and other job-related factors.

Schedule

• Flexible working hours, work-from-home allowances, in-office perks, and time off for learning and self development.

Company Information

• Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built.
• We are committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place.
• We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech.