Senior Technical Customer Success Manager

About IONIX

IONIX External Exposure Management protects enterprises’ external attack surface from cyber risks and increases security team efficiency by providing tools that shorten the time to discover and prioritize exposures. IONIX reduces the exploitable attack surface by discovering every internet-facing asset, assessing dependencies and connections, and validating exploitable risks to prioritize remediation of critical, impactful exposures. IONIX reduces alert fatigue, streamlines the process for resolving alerts, and ensures that they reach the right team. Global leaders including BlackRock, Infosys, Sompo, The Telegraph, and E.ON depend on IONIX for proactive management of their complex and dynamic attack surface.

About the Role

As a Senior Technical Customer Success Manager, you’ll be a go-to person for existing accounts’ technical engagement side and promote IONIX’s service with various customer stakeholders. You must be deeply immersed in web technologies and have significant prior cyber and relationship management experience. You must possess excellent technical and business communication skills, guiding hands-on cyber security researchers, Application Security and Incident Response managers, to CISOs. You will be working at a fast-paced startup, servicing global enterprise clients worldwide, and enjoying a diverse, dynamic culture while building next-generation cybersecurity technology.

Responsibilities

• Work closely with the sales and product teams to successfully onboard and provide increasing value to IONIX’s customers.
• Build strong relationships with IONIX clients and act as their primary point of contact.
• Act as a subject matter expert on our products and provide guidance to clients on how to solve existing challenges using IONIX technology.
• Develop and execute customer success plans that align with client goals.
• Ensure that clients are satisfied with our products and services and act as their advocate within our organization.
• Help improve IONIX products by understanding customer needs and influencing IONIX’s product roadmap.

Requirements

• 5+ years in a customer-facing technical management role.
• Experience working with large enterprises and managing complex customer interactions.
• Previous cybersecurity vendor experience.
• Strong organizational and project management skills.
• Ability to work independently and as part of a team.
• Proven deep technical understanding of core web/cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI).
• Proven understanding of web security concerns, requirements, and technologies.
• Previous startup experience – an advantage.