Senior Technical Customer Success Manager

About the role

Sentry is expanding its Technical Customer Success team to support its growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieving maximum value from our platform, and uncovering new opportunities for growth through additional use cases and products. You’ll play a key role in helping customers realize measurable outcomes with Sentry.

Responsibilities

• Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
• Drive customer success and health through effective onboarding, adoption, value realization, and retention.
• Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
• Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
• Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
• Advocate for customers internally, clearly communicate customer needs, and help prioritize improvements that enhance customer experience and product adoption.

Qualifications

• BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory.
• 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role.
• Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms.
• Experience in working with complex, multi-divisional, multi-geographical customers.
• Impressive executive presence and communication abilities.
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices).
• You’re driven; no one needs to push you to excel; it’s just who you are.

Bonus Qualifications

• Past experience as a developer/devops.
• Extensive knowledge in application monitoring, Logs, Metrics, Traces.

Benefits

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive.