Senior Technical Project Manger

About the Role

Leads high-profile, matrixed projects aligned with the Institute’s strategic plan and process improvement priorities, often spanning multiple divisions. This role involves planning and managing several projects simultaneously, ensuring timely delivery within scope and budget. Engages with diverse stakeholders, including senior leadership, to drive project success and foster cross-departmental collaboration, focusing on strategic outcomes and innovation.

Responsible for leading complex, enterprise-level Salesforce CRM, data, and digital platform initiatives that support Dana-Farber Cancer Institute’s healthcare, physician engagement, marketing operations, philanthropy, and enterprise digital priorities. Serves as a central program lead and cross-functional connector across Marketing Operations, Information Services, Enterprise Data, Salesforce architecture, analytics, business stakeholders, and vendor partners.

Responsibilities

• Oversee highly complex projects with budgets exceeding $1M, critical to strategic objectives, involving multiple departments and external partners.
• Lead strategic decision-making with full accountability for project outcomes and resource management, collaborating with senior leadership to translate initiatives into detailed project plans.
• Translate business processes into technical solutions, guiding analysts in requirement gathering and performing analysis as needed.
• Engage with executive leadership and diverse stakeholders to drive project success and foster organizational collaboration.
• Lead planning, execution, and evaluation of large-scale projects, ensuring timely delivery within scope and budget while proactively managing portfolio impact.
• Drive innovation and continuous improvement by aligning quality objectives with organizational goals, while proactively identifying, analyzing, and managing risks.
• Lead large vendor selections and implementations involving multiple vendors.
• Mentor project teams, promoting professional growth and a culture of excellence.
• Drive program planning, governance, delivery execution, risk management, stakeholder alignment, resource coordination, and executive communication for Salesforce-related initiatives, with a focus on CRM modernization, data integration, customer/physician 360 capabilities, marketing automation enablement, reporting, and scalable operating models in a regulated healthcare environment.
• Partner with engineering and development teams to mitigate risks and lead technology decisions, including system architecture discussions, IT policy development, code reviews, and technical feasibility assessments.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related technical field.
• Ten (10) years of relevant experience with progressively increasing responsibility, of which at least six (6) years must be in project management or comparable roles.
• Project Management Professional (PMP) or Program Management Professional (PGMP) certification required, with expectation to maintain credential.

Skills

• Extensive experience in project management, with a proven track record of delivering complex projects successfully.
• Strong leadership and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Exceptional problem-solving and decision-making abilities, with a focus on strategic thinking and innovation.
• Expertise in project management software and templates, with a strong application of project management methodologies and scheduling solutions such as MS Project.
• Exceptional communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
• Ability to manage multiple priorities and adapt to changing circumstances in a fast-paced environment.
• Strong analytical skills, with the ability to interpret data and make informed decisions.
• High success in applying complex IT concepts in application development and support, networking, system integration, and information security.
• Expertise with Software Development Life Cycle (SDLC).
• Champion of formal project management methodologies, including waterfall, spiral, agile, lean, DMAIC, etc.
• Proven experience delivering Salesforce programs for large enterprise healthcare clients.
• Ability to bring structure, accountability, and momentum to complex cross-divisional work.

Pay

$130,930.00 - $140,230.00