Senior Technical Product Manager – Platform Services

Responsibilities

• Own and evolve core platform and API capabilities that underpin our products and partner integrations.
• Sit at the intersection of engineering, platform stakeholders, and downstream product teams, with primary responsibility for defining platform requirements, shaping API strategy, and ensuring our APIs scale reliably as usage and consumer demand grow.
• Define and evolve API strategies that support current consumers while anticipating future scale, growth, and extensibility.
• Lead quarterly and multi-year roadmap planning, balancing reliability, performance, developer experience, and delivery velocity.
• Define and operationalize Service Level Agreements (SLAs), Service Level Objectives (SLOs), and operational Key Performance Indicators (KPIs).
• Forecast and monitor API consumer growth, including call volumes, usage patterns, and identify scaling risks early.
• Partner with engineering to define and track SLAs, SLOs, and operational KPIs.
• Partner with internal product teams, partners, and external integrators to serve as the primary product interface for API consumers.
• Communicate platform decisions, tradeoffs, and roadmap updates to both technical and non-technical stakeholders.
• Partners closely with engineering, grounding decisions in system design, data models, and technical constraints.
• Actively engage with APIs using tools like Postman or curl to validate functionality, support troubleshooting, improve user experience, and contribute to domain modeling.

Qualifications

• 6+ years of product management experience, with strong ownership of technical platform or API-driven products.
• Proven experience managing API roadmaps in production environments.
• Hands-on experience with API requirements definition, documentation review, API design tradeoffs, and defining and operationalizing SLAs, SLOs, and reliability metrics.
• Experience defining and operationalizing SLAs, SLOs, and reliability metrics.
• Experience forecasting and managing API usage growth and scaling considerations.
• Familiarity with API tools (e.g., Postman, curl).
• Strong understanding of domain modeling, entity relationships, and data contracts.

Preferred Skills

• Experience with regulated platforms (e.g., fintech, financial services, data-sensitive systems).
• Experience working with platform infrastructure, identity and security systems, and data services teams.