Senior Product Manager - IT Technical Services

Job Summary

• Create, maintain, and drive the product roadmap for Technical Services, optimizing PSA (eg: Planview) and CSM (eg: Gainsight) tools for global scale.
• Use AI-assisted tools (e.g., LLMs, low-code builders) to create "Living Specs"—functional prototypes that validate business logic and data flows before they reach development.
• Identify manual friction points in the service lifecycle and architect "Agent-Native" solutions to automate tasks like resource forecasting and health scoring.
• Rapidly move from idea to executable application using AI-enabled development, reducing early-stage dependency on engineering while validating concepts through live products.
• Serve as a collaborative bridge between Sales Ops, Finance, Support, and R&D to ensure strategic alignment and seamless development.
• Partner with data teams to ensure underlying data in Clarizen, Gainsight, and SFDC is "AI-Ready" for predictive insights.
• Analyze case trends and engineering escalations to identify patterns, proactively prioritize fixes, and influence the product backlog.
• Define, monitor, and report on key metrics for product success, including usage, quality, and adoption measures.

Qualifications

• Bachelor's degree with 8 years of related experience, or Master's degree with 6 years of experience, or PhD with 3 years of experience.
• A "Builder" mindset with a proven ability to move beyond static PRDs by using AI tools to validate API logic or mock up UIs independently.
• Proven experience as a Product Manager in a technology-focused environment, specifically with enterprise-level GTM or CX systems.
• Deep experience leading Agile/Scrum teams, shifting the focus from "User Stories Written" to "Time-to-Validation."
• Experience demonstrating shipped products or proof-of-concepts built using AI-assisted development tools.

Compensation

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $141,000.00 - $229,000.00/yr

Our Commitment

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Is Role Eligible for Immigration Sponsorship?

Yes