Senior Tech Systems Specialist

Archaea bp is committed to investing in lower carbon energy to meet our ambition of reaching net zero by 2050. Bioenergy is one of our five transition growth engines and a key focus to support the global energy transition. Archaea Energy, a bp company, is a leader in landfill gas to energy and the largest renewable natural gas (RNG) producer in the US, specializing in the development, construction, and operation of RNG, landfill-gas-to-electric, and dairy digester facilities. The team operates around 50 sites in 32 states with a robust development pipeline.

About the role

The Senior Tech Systems Specialist is the technical leader and operational anchor of Archaea’s onshore end-user technology function, responsible for the most complex escalations, endpoint engineering, automation, and the overall quality of service delivery across approximately 80 distributed corporate and energy plant sites. This role owns oversight of support functions from a technical and quality perspective, leads small-to-medium projects, and drives continuous improvement across processes, tooling, and documentation. The Senior Tech Systems Specialist mentors the Tech Systems Specialist, serves as the top escalation point for the team, and exercises independent judgment on incident priority, process exceptions, and technical direction.

Responsibilities

• Own the most complex Tier 2/3 escalations across endpoints, Microsoft 365, Entra ID/Active Directory, Intune, VPN/networking, and application stacks. Perform advanced root cause analysis using log interpretation, monitoring tools, and cross-system diagnostics.
• Define and enforce quality standards, conduct regular ticket audits, review SLA/CSAT performance data, lead calibration sessions, and drive corrective action when standards are not met.
• Lead endpoint engineering efforts including image development, Autopilot/Intune configuration profiles, application packaging and deployment rings, baseline/benchmark compliance, and patch/vulnerability remediation.
• Develop and maintain scripts and automation workflows to streamline repetitive tasks—provisioning, remediation, reporting, and endpoint management.
• Lead small-to-medium projects independently, including technology rollouts, tooling changes, service transitions, and process redesigns.
• Mentor and develop the Tech Systems Specialist through case collaboration, targeted feedback, and skills development.
• Oversee joiners-movers-leavers workflows and access provisioning for accuracy and least-privilege compliance.
• Oversee the full endpoint asset lifecycle—procurement coordination, builds, shipping, inventory accuracy, and decommissioning.
• Act as Incident Lead for P1/P2 user-impacting events during on-call rotation, coordinating cross-team resolution and managing communications.
• Analyze trends in SLAs, MTTR, backlog, first-contact resolution, and CSAT; convert insights into actionable process, automation, and policy changes.
• Collaborate with Security on vulnerability response, phishing events, and compliance initiatives affecting the end-user environment.
• Participate in and help coordinate on-call coverage. Travel to plant and corporate sites as needed for deployments, escalations, and asset operations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field—or equivalent combination of education and 5+ years of progressive IT experience.
• 5+ years of hands-on experience in IT support, desktop engineering, or endpoint management, with at least 2 years performing at a senior, lead, or Tier 3 level.
• Proficiency with Microsoft 365 administration, Entra ID/Azure AD, Intune/Endpoint Manager, Windows 10/11, and endpoint security baselines; working knowledge of macOS and mobile platforms.
• Hands-on scripting experience with demonstrated ability to build automation for provisioning, remediation, or reporting tasks.
• Experience with ITSM platforms (Freshservice, ServiceNow, or similar) and strong working knowledge of ITIL practices across incident, request, knowledge, problem, and major incident management.
• Demonstrated ability to analyze operational data (SLAs, MTTR, CSAT, backlog trends) and translate insights into measurable process improvements.
• Proven mentoring or coaching capability with a track record of developing technical staff.
• Demonstrated ability to lead small-to-medium projects from planning through implementation.
• Experience managing IT service delivery, including quality auditing and accountability.
• Excellent written and verbal communication skills with confident executive presence.
• Willingness to travel to corporate and plant sites and participate in an on-call rotation.

Qualifications

• ITIL 4 Foundation or higher; HDI Support Center Team Lead; Microsoft 365 or Modern Desktop Administrator Associate.
• Experience with application packaging, deployment rings, Autopilot, and endpoint baseline/benchmark compliance.
• Experience leading major incident response and post-incident reviews.
• Familiarity with CI/CD concepts, infrastructure-as-code, or advanced automation tooling (Power Automate, Azure Logic Apps).
• Experience in industrial, energy, or plant environments.

Benefits

• Discretionary annual bonus program.
• 401K program.
• Quarterly Momentum Bonus.
• Health, vision, and dental insurance.
• Life insurance.
• Short-term and long-term disability.
• Paid vacation ranging from 120–240 hours per year for full-time employees (60–240 hours for part-time employees).
• 9 paid holidays per year and 2 personal choice holidays.
• Parental leave policy offering up to 8 weeks’ paid leave for the birth or adoption of a child.

Pay

$95,000 - $125,000.

Schedule

This position is a hybrid of office/remote working. No travel is expected with this role.