Senior Systems Specialist

Position Overview

This role involves providing technical support and troubleshooting for various IT systems within a dynamic organization operating in the technology and services industry.

Requirements

• Achieves end user incidents and requests via email or phone, providing timely resolutions.
• Gains thorough knowledge of several custom business line applications critical to daily operations.
• Adds and documents issues, develops solutions, and collaborates with the team to resolve incidents.
• Mentors junior specialists and provides supervisory guidance as needed.
• Collaborates on setup and distribution of network, application, and folder security credentials.

Qualifications

• Associate's degree in Computer Science from an accredited college/university.
• 6+ years of computer troubleshooting experience, including 4+ years of Service Desk Support.
• Strong proficiency with Microsoft applications, including Exchange/Outlook maintenance and user setup.
• Experience with remote troubleshooting, network security, and Microsoft server issues.
• Strong troubleshooting and problem-solving abilities, with the capacity to manage multiple tickets while meeting SLAs.

Benefits

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.