Senior Systems Specialist

About the role

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Senior Systems Specialist located at our corporate office in Brentwood, TN. Come join a team that is dedicated to making an impact for the people and communities we serve. This position is 4 days onsite in Brentwood, TN. No relocation package available with this position.

Responsibilities

• Accept end user incidents and requests via email or phone and attempt to resolve them in a timely and efficient manner.
• Learn thoroughly CoreCivic’s custom business line applications critical to business operations.
• Address and document issues, develop solution plans, involve the team as needed, and resolve issues.
• Mentor junior specialists and provide supervisory guidance as necessary.
• Perform and coordinate the setup and distribution of network, application, and folder security credentials.
• Provide technical support and troubleshooting for the Facility Support Center and CoreCivic facilities.
• Handle calls and/or escalate issues to upper-level support and management per policy and procedures.
• Resolve issues using remote control software; work on Microsoft server file and print issues.
• Document solutions to incidents and relay information and knowledge to team members.
• Provide on-call support on a weekly rotation (generally once every six weeks).
• Determine trends and alert department management of emerging problems.
• Monitor work of other Systems Specialists and alert management of developing issues or concerns.
• Adhere to Service Level Agreements as defined for each supported application.
• Manage problem and request tickets for assigned technology.
• Communicate and coordinate with Technology Support Center leadership as appropriate.
• Domestic U.S. travel may be required.

Qualifications

• Associate’s degree in Computer Science from an accredited college or university (required).
• Six years of experience in computer troubleshooting, with four years in Service Desk Support (required). Additional related work experience may substitute for education on a year‑for‑year basis.
• Proficiency with Microsoft applications, including Exchange/Outlook maintenance, user setup, and printing capabilities (required).
• Experience supporting the following technologies preferred: Citrix, Microsoft Active Directory, IT Service Management platform (e.g., ServiceNow), Novell ID Management, and Microsoft System Center Configuration Manager (SCCM).
• Ability to multi‑task, be a team player, and communicate effectively across a diverse workforce with strong verbal and written skills.
• CNA or MCS certification preferred.
• Valid driver’s license required.
• Minimum age requirement: at least 18 years of age.

Schedule

• Position requires 4 days onsite per week in Brentwood, TN.
• On‑call support rotation: generally once every six weeks.