Senior Team Leader

About the role

The Senior Team Leader is an operational leader based in Kansas City who guides, develops, and manages team leaders and account management professionals across multiple lines of coverage within a “One Broker” model. The role ensures exceptional client service, operational excellence, and alignment with organizational goals; fosters collaboration; implements process improvements; and promotes technical expertise to support complex insurance placements, client retention, and business growth.

Responsibilities

• Oversee daily operations for insurance placement, client account management, and market engagement to ensure operational excellence, compliance, and data accuracy.
• Act as a senior escalation point for complex client or market issues and manage a small book of complex client accounts (renewals, contract execution, compliance).
• Drive technical support activities (reviewing data, updating exhibits) and collaborate with colleagues to execute growth and retention strategies.
• Implement strategic initiatives to improve workflow efficiency and client satisfaction; establish and monitor KPIs and use data-driven insights to drive improvements.
• Foster cross-functional collaboration with product line leaders (Property, Casualty, Financial Lines), sales, underwriting, legal and others to standardize processes and leverage technology.
• Ensure the team maintains strong relationships with clients, carriers, underwriters, and internal partners; act as a senior escalation point for complex client or market issues.

Requirements

• Bachelor’s degree in Business, Insurance, Risk Management, or related field (relevant licenses or designations like CPCU or ARM advantageous).
• P&C license mandatory.
• 8–10 years’ experience in insurance brokerage, placement, or risk management with broad placement knowledge across multiple lines.
• At least 3 years’ experience managing teams, complex client accounts, and strategic initiatives.
• Strong attention to detail, organizational, problem-solving, and decision-making skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Analytical mindset with proficiency in data analysis and process improvement.

Qualifications

• Proven success executing large-scale operational strategies that improve efficiency and client satisfaction.
• Demonstrated ability to lead cross-trained, multi-line teams and promote knowledge sharing and professional development.
• Track record of strong client-focused results — improving retention and delivering portfolio solutions within a One Broker model.
• Ability to translate market and regulatory trends into actionable strategies for teams and clients.

Skills

• Strong leadership and management skills.
• Excellent interpersonal and communication skills.
• Proficiency in data analysis and process improvement.
• Experience with cross-functional collaboration.
• Knowledge of insurance industry practices and regulations.

Benefits

Opportunity to lead and shape a One Broker model in a targeted market segment with meaningful growth and retention potential.

A role based in the Kansas City office where you’ll influence operational cadence, technical expertise, and service delivery across multiple lines.

Work in a collaborative, accountable culture focused on commercial excellence, professional development, and adoption of workflow and placement technology.

Make a visible impact by driving client-focused improvements and supporting Marsh’s broader US business objectives.

Pay

Details on pay are not specified in this posting.

Schedule

This is a hybrid role and will be required to be in the office 3x per week.

Why join our team

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

Mash is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.