Senior Systems Engineer, M365/Exchange Online

Ingram Content Group (ICG) is seeking a Sr Systems Engineer to join our team in LaVergne, TN (Greater Nashville area). This role focuses on the administration, security, and optimization of the organization's enterprise Microsoft 365 environment, with primary ownership of SharePoint Online, OneDrive for Business, Microsoft Teams, and Exchange Online.

About the Role

As the senior technical authority for the Microsoft 365 platform, you will partner with the Security & Compliance team on data governance, access controls, and Microsoft Purview initiatives, while supporting automation and AI-readiness efforts involving Power Automate and Microsoft Copilot. This position serves as the escalation point for complex issues referred by the Service Desk and End User Support teams and operates with a high degree of independence. The role is hybrid, requiring work from Ingram headquarters 4 days per week.

Ingram’s Technology team drives innovation through SaaS platforms, metadata, cloud, and containerization, supporting diverse people and technology with an emphasis on authenticity, creativity, and transparency.

Responsibilities

• Administer and maintain the enterprise Microsoft 365 tenant, including SharePoint Online, OneDrive for Business, Microsoft Teams, and Exchange Online, ensuring high availability, performance, and security.
• Design and manage SharePoint site architecture, hub site structures, permissions models, and content organization strategies across the enterprise.
• Configure and maintain OneDrive for Business settings, including sync policies, storage quotas, sharing restrictions, and data retention/lifecycle policies.
• Administer Microsoft Teams, including policies, meeting and calling configurations, guest/external access, and Teams-SharePoint integration.
• Manage Exchange Online mail flow, transport rules, distribution groups, shared mailboxes, and mailbox permissions.
• Serve as the Tier 3 escalation point for complex M365 issues referred by the Service Desk and End User Support teams.
• Partner with the Security & Compliance team to implement and maintain Microsoft Purview capabilities, including DLP policies, sensitivity/retention labels, and eDiscovery support.
• Conduct periodic access and permissions audits across SharePoint and OneDrive to identify and remediate over-permissioned or orphaned content.
• Support conditional access, MFA, and identity governance configurations in coordination with the Security & Compliance team.
• Design and maintain automated workflows using Power Automate to streamline provisioning, approvals, and other administrative processes.
• Support Microsoft Copilot readiness activities, including permissions hygiene reviews, license planning, and pilot rollout support.
• Manage Microsoft 365 license allocation, usage reporting, and cost optimization across the tenant.
• Create and maintain technical documentation, standard operating procedures, and knowledgebase articles for administered services.
• Monitor the Microsoft 365 Message Center and roadmap changes, assessing and communicating the enterprise impact of upcoming feature changes.
• Participate in incident response and root cause analysis for Microsoft 365 service disruptions.
• Provide technical mentorship and guidance to junior administrators and Service Desk staff on Microsoft 365-related issues.

Requirements

• Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent directly related experience.
• 5+ years of systems engineering or related experience, including progressive experience administering Microsoft 365 at the enterprise level (SharePoint Online, OneDrive, Microsoft Teams, and Exchange Online).

Preferred Qualifications

• Deep working knowledge of Microsoft 365 administration, including tenant-level configuration and cross-service dependencies.
• Strong understanding of SharePoint Online architecture, permissions models, hub sites, and site provisioning at enterprise scale.
• Proficiency administering Microsoft Teams policies, voice/calling features, and Teams governance.
• Solid understanding of Exchange Online mail flow, mail hygiene, and message security controls.
• Working knowledge of Microsoft Purview capabilities, including DLP, retention policies, sensitivity labels, and eDiscovery.
• Familiarity with Microsoft Copilot licensing, data readiness requirements, and adoption/pilot considerations.
• Hands-on experience building and maintaining workflows and automations using Power Automate.
• Proficiency with PowerShell scripting and/or Microsoft Graph API for bulk administration and reporting tasks.

Pay

Hiring salary range: $110,981–$141,123. The final salary will be determined by factors including education, experience, knowledge, skills, abilities, geographic location, and internal equity.

Benefits

• Competitive compensation package with generous benefits starting on the first day of employment, including:
  • Medical, prescription drug, vision, and dental plans
  • Health Savings Account (HSA) and Health Care Flexible Spending Account (FSA)
  • 401K match, life and AD&D insurance, and Employee Assistance programs
  • Group Legal benefits
• 15 vacation days, 12 sick days, and 3 personal days accrued annually.
• Wellness program with access to onsite gym and basketball court.
• Tuition reimbursement for continued education.
• Financial and in-kind opportunities to engage with non-profits, including a company match for United Way donations.
• Volunteer opportunities and in-kind drives for non-profits throughout the year.
• Game room with ping pong and foosball for breaks or brainstorming.
• Casual dress code and flexible schedules (per team).

Schedule

Hybrid role requiring work from Ingram headquarters 4 days per week.