Senior Support, Training

About the role

Clayton Homes is seeking an energetic, organized, and people-focused Training Coordinator to support Team Member Experience (TMX) initiatives at the Waycross manufacturing facility. This role coordinates recruiting and onboarding efforts, facilitates new hire training, supports employee engagement initiatives, and ensures team members receive the training and support needed to succeed.

The ideal candidate will lead classroom instruction, manage data and administrative processes, and actively engage with new employees and trainers on the production floor. Success requires strong communication skills, attention to detail, organization, confidentiality, and a passion for developing people and creating a positive team member experience.

Work Environment & Time Allocation

• 25% of time conducting classroom training, facilitating New Hire Orientation, coordinating training sessions, and supporting employee development programs.
• 50% of time performing office-based responsibilities, including recruiting support, onboarding coordination, maintaining training records, collecting and analyzing data, generating reports, collaborating with leadership, and communicating training and team member information.
• 25% of time on the production floor following up with new team members, monitoring onboarding progress, ensuring required training is received, partnering with trainers and supervisors, and supporting team member success during their first 90 days of employment, as well as managing a cross-training program.

Responsibilities

• Schedule and coordinate New Hire Orientation, including maintaining schedules, coordinating presenters, and preparing the training room.
• Conduct all facility tours during orientation while ensuring adherence to safety practices.
• Maintain training records, attendance documentation, and onboarding materials.
• Ensure new team members have a thorough understanding of all information provided during orientation and onboarding.
• Serve as a resource for new hires and assist with questions related to training, onboarding, and company procedures.
• Coordinate with department leadership to ensure required onboarding and training activities are completed.
• Evaluate the effectiveness of training provided and follow up with team members regarding their progress and effectiveness within their assigned departments.
• Work closely with Department Managers, Assistant Production Managers (APMs), and Production Managers (PMs) to ensure all Green Hat evaluations are completed accurately and submitted to the TMX Manager within established timelines.
• Interact with and support all new hires throughout their first 90 days of employment, including daily communication during their first 30 days.
• Conduct exit interviews with departing team members and communicate findings as appropriate.
• Maintain the Training Room and coordinate the setup and preparation of all training classes and events.
• Manage company-issued T-shirt inventory and distribution.
• Assist the TMX Manager with Employee Assistance Program (EAP) initiatives and related activities.
• Assist in developing and maintaining company policies, procedures, training materials, and documentation related to the Team Member Experience program.
• Support the TMX Manager with employee engagement initiatives, special projects, and continuous improvement efforts.
• Actively support recruiting activities, onboarding processes, and workforce development initiatives.
• Collect, track, analyze, and communicate training, onboarding, and team member data to leadership as needed.
• Promote a positive culture that reflects Clayton Homes’ values and commitment to team member development.
• Perform other duties as assigned.

Requirements

• Minimum of 3 years of experience in training, instruction, employee development, onboarding, recruiting, human resources, or a related field.
• Experience facilitating training programs and working with employees in a professional environment.
• Bilingual (English/Spanish).
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong organizational and project coordination skills.
• Excellent verbal and written communication abilities.
• Ability to effectively facilitate classroom instruction and group presentations.
• Ability to communicate professionally and constructively with all levels of the organization.
• Strong interpersonal skills with the ability to build trust and positive working relationships.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to manage multiple priorities while meeting tight deadlines.
• Self-motivated with the ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Ability to assess training effectiveness and implement improvements when necessary.
• Proficiency in data collection, reporting, and communication of training metrics.
• Knowledge of employee onboarding, training practices, employee engagement, and workforce development.
• Experience in a manufacturing environment is preferred.

Qualifications

• Preferred Bachelor’s degree in management, Human Resources, Training & Development, Business Administration, Education, or a related field.
• Experience within a manufacturing environment.
• Experience supporting employee engagement, retention, or Team Member Experience initiatives.

Physical Requirements

• Ability to stand and walk throughout a manufacturing facility for extended periods.
• Ability to conduct facility tours and regularly visit production departments.
• Ability to work in both office and manufacturing environments.
• Ability to lift and carry training materials and supplies up to 20 pounds.
• Ability to sit, use a computer, and communicate effectively for extended periods.

Benefits

• Flexibility to create a custom health, dental, and vision benefits package.
• Competitive 401K programs with company matching after one year for full and part-time team members.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs (EAP).
• Paid time off for volunteering through the Clayton Impact program.
• Holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational aspects, available online or in-person.