Senior Supply Chain Operations Manager

About the role

Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries. Cloud Supply Chain Global Operations (CSGO) powers Microsoft’s cloud by driving end-to-end supply chain strategy, planning, and operations across a global datacenter infrastructure. By connecting demand, supply, and delivery, CSGO ensures the right hardware is available at the right place and time to support scalable, reliable cloud growth. Through data-driven decision making, operational excellence, and passionate partner collaboration, CSGO delivers resilient, efficient, and trusted supply chain solutions worldwide. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Manage end-to-end fulfillment operations for network hardware and infrastructure deployments across global regions.
• Drive on-time delivery performance while balancing supply constraints, inventory optimization, and business priorities.
• Coordinate with suppliers, manufacturing partners, logistics providers, and internal stakeholders to resolve fulfillment challenges.
• Monitor supply chain health through operational metrics and proactively address risks impacting deployment schedules.
• Lead complex cross-functional initiatives across supply planning, procurement, engineering, datacenter operations, logistics, and finance.
• Define program objectives, success metrics, implementation plans, and stakeholder engagement strategies.
• Drive execution of strategic initiatives focused on automation, process optimization, scalability, and operational excellence.
• Develop executive-ready communications, status reporting, risk assessments, and business reviews.
• Identify process gaps and drive improvements that enhance customer