Senior Supply Chain Manager (Operations)

About the role

We are seeking a Supply Chain Manager to oversee our spare parts strategy and vendor governance. The role involves mapping existing vendor support models, building processes for spares availability, and holding vendors accountable.

Responsibilities

• Document current vendor support models, entitlements, and SLAs across compute, network, and cooling OEMs.
• Build a single source of truth for vendor support documentation.
• Learn about current spares movement and identify gaps.
• Partner with data center operations and facilities to establish working relationships.
• Define and implement sparing plans, including part types, quantities, and stocking locations.
• Develop governance frameworks and cadences (quarterly business review meetings, service level agreement scorecards) to hold vendors accountable.
• Act as the primary point of contact for vendors needing to adhere to commitments.
• Provide ongoing visibility on spares availability, consumption rates, and fill rates across the business.
• Define key performance indicators (KPIs) to assess the program's effectiveness.
• Refine processes with vendors on all matters related to spares.
• Take on increasing responsibility for strategic sparing and vendor strategy as our hardware footprint grows.

Requirements

• 8+ years of experience in supply chain management, particularly vendor management.
• Prior experience managing supply chain workflows for data centers or AI hyperscalers.
• Experience supporting business operations and having a deep understanding of operational realities.
• Strong cross-functional stakeholder management skills.
• Comfortable working globally, hands-on with data, and dealing with ambiguity.
• Experience holding vendors accountable.
• Exposure to datacenter environments, especially hyperscale operations tied to spares and operations, is an advantage.

Qualifications

The ideal candidate will have a strong communication style and a bias for action, with a clear understanding of trade-offs. They should also possess excellent organizational and problem-solving skills, along with the ability to manage multiple priorities simultaneously.

Skills

• Excellent communication and stakeholder management skills.
• Proven experience in supply chain management, including vendor management.
• Experience with datacenter operations and AI hyperscalers.
• Ability to work effectively with global teams and handle ambiguity.
• Strong organizational and problem-solving skills.

Benefits

Nscale offers a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. The salary range for this role is $130,000 USD - $180,000 USD, with potential for bonuses, equity, and commissions.