Senior Student Academic Success Specialist - 3 positions

Supports the academic success, retention, and engagement of first- and second-year undeclared undergraduate students through comprehensive academic advising, success coaching, and student-centered programming. This role independently manages a student caseload, develops proactive interventions, and designs initiatives that promote student persistence and timely degree completion. The position serves as a key resource in helping students navigate academic requirements, university policies, and campus resources while fostering an inclusive and supportive learning environment.

Responsibilities

• Provide holistic academic advising and success coaching to an assigned cohort of first- and second-year undergraduate students.
• Develop individualized academic plans and guide students in understanding degree requirements, academic policies, and university procedures.
• Utilize a case management approach to monitor student progress, maintain advising documentation, and implement timely interventions.
• Design, develop, and deliver workshops, communications, and programming that support student transition, engagement, and academic success.
• Connect students with appropriate campus resources and coordinate referrals to address academic and personal success needs.
• Monitor student achievement using advising technologies and early alert systems to improve retention and persistence.
• Participate in orientation, outreach, and university initiatives that promote student success and reduce equity gaps.
• Build collaborative relationships with faculty, staff, and campus partners to support student achievement and continuous improvement.
• Assist students with petitions, academic standing issues, schedule changes, and other university processes.
• Support departmental initiatives and perform additional duties as assigned to advance student success objectives.

Requirements

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution, where such are job-related.
• Three years of progressively responsible professional student services work experience.
• A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
• A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Preferred Qualifications

• A master's degree in educational counseling or a related field.
• Experience providing academic advising or student support services to college students in a post-secondary institution.
• Experience utilizing advising, case management, or intervention strategies to support student academic progress.
• Experience coordinating programs, initiatives, or projects within a college or university setting.

Skills

• Knowledge of academic advising principles, student development theory, and student success best practices.
• Knowledge of university academic policies, degree requirements, FERPA, and higher education regulations.
• Strong advising, coaching, interviewing, and problem-solving skills.
• Excellent written, verbal, interpersonal, and customer service communication skills.
• Ability to establish rapport with diverse student populations using equitable and inclusive practices.
• Strong organizational, documentation, project management, and programming skills with attention to detail.
• Ability to interpret complex policies and communicate information clearly to students, faculty, and staff.
• Proficiency with student information systems, advising technologies, and Microsoft Office and Google Workspace applications.
• Ability to independently manage multiple priorities while working collaboratively within a team environment.
• Ability to develop and deliver effective workshops, outreach, and student success programming.

Pay

Anticipated hiring salary: $5,667/month. CSU salary range: $5,540/month - $7,893/month.

Benefits

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.