Student Academic Success Specialist

About the role

The Student Academic Success Specialist supports the enrollment, retention, and engagement of first- and second-year students through comprehensive academic advising and success coaching. This role manages a defined student caseload, providing proactive outreach, individualized support, and guidance on academic planning and university processes.

Responsibilities

• Provide holistic academic advising and success coaching to a cohort of first- and second-year students
• Develop and maintain ongoing relationships with students using a case management approach, including regular meetings and progress tracking
• Guide students in academic planning, goal setting, and understanding degree requirements and university policies
• Monitor student progress and implement timely interventions using early alert and student success systems
• Design and deliver programming to support student transition, academic skills development, and engagement
• Aid students in navigating university processes, including petitions, schedule changes, and academic standing concerns
• Implement targeted communication plans aligned with academic deadlines, resources, and student needs
• Collaborate with campus partners to connect students with appropriate services and resources
• Participate in orientation and campus-wide initiatives that support student success and reduce equity gaps

Requirements

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job-related field may be substituted for one year of professional experience.

Qualifications

• Knowledge of academic advising principles, student development theory, and retention strategies
• Ability to build rapport and establish trust with a diverse student population
• Strong advising, counseling, and problem-solving skills
• Effective written and verbal communication skills, with the ability to present information clearly
• To interpret and apply university policies, procedures, and academic requirements
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Proficiency in student information systems and standard office software applications
• Ability to work independently and collaboratively within a team environment
• Commitment to inclusive practices and equitable student support

Skills

• Knowledgeable in academic advising principles, student development theory, and retention strategies
• Ability to build rapport and establish trust with a diverse student population
• Strong advising, counseling, and problem-solving skills
• Effective written and verbal communication skills, with the ability to present information clearly
• To interpret and apply university policies, procedures, and academic requirements
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Proficiency in student information systems and standard office software applications
• Ability to work independently and collaboratively within a team environment
• Commitment to inclusive practices and equitable student support

Benefits

Compensation Classification: Student Services Professional II (SSP II)
Anticipated Hiring Range: $5,083/month - $5,250/month
CSU Salary Range: $5,083/month - $7,228/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Pay

Compensation Classification: Student Services Professional II (SSP II)
Anticipated Hiring Range: $5,083/month - $5,250/month
CSU Salary Range: $5,083/month - $7,228/month

Schedule

Not specified