Senior Strategy & Operations Associate

About the role

Maven Clinic is seeking a Senior Strategy & Operations Associate to join the Consumer operations team. This role is responsible for independently owning cross-functional operational projects, driving operational readiness for new product and service line launches, and improving the delivery of care to Maven's members.

Responsibilities

• Independently own cross-functional operational projects from problem definition through solution design, execution, and results measurement
• Drive operational readiness for new Consumer product and service line launches by partnering cross-functionally to define workflows, build support infrastructure, and execute an effective MVP while designing for scalability from the start
• Dig into operational and member experience data to identify patterns, surface root causes, and translate findings into clear, actionable recommendations for leadership and cross-functional partners
• Design, build, and iterate on internal processes, workflows, and tooling that improve efficiency, quality, and consistency for the Consumer Support and Consumer Provider team
• Partner with Product teams to represent the voice of operations: flagging member pain points, defining requirements, and supporting launches of new features or programs
• Develop and maintain reporting infrastructure that tracks operational health, identifies trends, and enables data-driven decision-making across the team

Qualifications

• 2–5 years of experience in operations, strategy & ops, consulting, or a related analytical role
• Experience at a startup or high-growth tech company; healthcare or consumer product experience a plus but not required
• Strong analytical instincts: comfortable digging into large datasets, building models in Excel or Google Sheets, and experience with SQL or BI tools (Looker, Tableau, etc.)
• A track record of running projects end-to-end — setting the timeline, managing stakeholders, resolving blockers, and driving to completion
• Comfort operating in ambiguity: able to get started with an incomplete picture, make smart assumptions, and adjust as you learn more
• A builder's mentality — sees a broken process and immediately wants to fix it, not just document it
• Clear, concise communication skills; able to distill complex problems into crisp summaries for both operational and executive audiences
• High ownership and low ego — takes the work seriously, acts with urgency, and is willing to do the unglamorous execution work as much as the strategic thinking
• Comfort and fluency with AI tools to improve operational workflows and create automation and efficiency

Pay

The base salary range for this role is $123,000 - $140,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Schedule

This role requires active work authorization in the US. Maven operates a flexible hybrid work model, with teams primarily operating from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in the New York City office, we require team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we require team members to attend monthly Work Together Days within these cities.