Senior Strategy & Operations Associate

About the role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a healthcare environment.

Responsibilities

• Own cross-functional operational projects from problem definition to results measurement
• Drive operational readiness for new Consumer product launches and MVP execution
• Analyze operational and member experience data to identify root causes and actionable insights
• Design and refine internal processes and workflows for the Consumer Support and Provider teams
• Collaborate with Product teams to represent operations and enhance member experience
• Develop reporting infrastructure to monitor operational health and support data-driven decisions

Qualifications

• 2-5 years in operations, strategy & ops, consulting, or a related analytical role
• Experience at a startup or high-growth tech company; healthcare or consumer product experience a plus
• Strong analytical skills: experienced with large datasets and tools like Excel, Google Sheets, SQL or BI tools
• Proven history of managing projects from beginning to end
• Ability to thrive in ambiguous conditions and make informed assumptions
• Builder's mentality focused on process improvement
• Effective communication skills, capable of simplifying complex issues for diverse audiences
• High ownership and low ego in both strategic and execution tasks
• Proficiency with AI tools to enhance workflows and automation

Benefits

• Access to the company's platform for mental health, reproductive health, family planning, and pediatrics
• Wellness partnerships for whole-self care
• Flexible hybrid work with in-office meals and team collaboration days
• 16 weeks of 100% paid parental leave and a new parent stipend
• Annual professional development stipend and personal career coaching
• 401K matching for US-based employees with immediate vesting

Pay

$123,000 – $140,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available