Senior Strategic Account Executive - Remote (PST Hours)

Primary Responsibilities

• Ensure the timely and successful delivery of OptumRx solutions according to customer needs and objectives
• Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
• Manage book of business
• Serve as the lead point of contact for all client account management matters with majority involving app technology
• Secure renewal and upselling programs
• Implement and adhere to client contract / amendments
• Contract terms and negotiations
• Develop new business with existing clients and/or identify areas of improvement to meet yearly goals
• Aid in challenging client requests or issue escalations as needed
• Manage ongoing contract relationships and service delivery for assigned book
• Build relationships with clients (not individual members) and partners with a Optum Rx Account Manager for overall and day-to-day service delivery
• Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service

Required Qualifications

• 5+ years of client relationship management or account management experience
• 3+ years PBM Health plan client management experience
• Experience reading, interpreting and negotiating contract terms
• Client-facing presentation experience
• Proven experience developing written content for executive summaries
• Proven advanced understanding of the PBM/pharmacy industry
• Proven PBM technical knowledge or technical acumen
• Ability to work Pacific Time Zone hours from 8 a.m. to 5 p.m.

Preferred Qualifications

• Experience managing national and/or strategic accounts
• Experience working with RxClaim
• Proven knowledge of applications software and ability to troubleshoot/escalate client escalated issues
• Demonstrated understanding PBM technology applications and the upstream/downstream system process flow
• Proven ability exhibit leadership through influencing without authority
• Proven solid negotiation skills
• Proven comfortable with Ambiguity
• Proven ability to prioritize among competing tasks
• Proven ability to work in self-motivated environment with limited supervision
• Proven keen attention to detail and adherence to deadlines

Pay

The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.