Senior Specialist - Salesforce Administrator

Summary

The Salesforce System Administrator will lead the end-to-end management of projects by partnering directly with business stakeholders to gather requirements, design declarative solutions, and oversee delivery. This hands-on role is responsible for executing system administration, managing technical debt, and acting as the tier escalation point for cases and troubleshooting.

Essential Duties And Responsibilities

• Project Delivery & Business Partnering: Own the project lifecycle from inception to deployment. Run discovery sessions with cross-functional business units, map business processes, and translate requirements into actionable project plans.

• Case Management & Troubleshooting: Act as the primary technical escalation point for daily operations. Investigate, diagnose, and resolve high-frequency or complex system issues, user requests, and platform bugs.

• Technical Debt Mitigation: Proactively audit the Salesforce org to identify redundant configurations, obsolete fields, and outdated validation rules. Formulate remediation strategies to maintain system performance and a clean data model.

• Advanced Declarative Configuration: Build robust, scalable solutions using advanced Flow Builder (including complex record-triggered, scheduled, and screen flows), custom metadata types, advanced sharing rules, and complex security architectures.

• Architect & Developer Alignment: Partner with the Admin Architect and Developers to evaluate technical alternatives. Ensure declarative capabilities are fully exhausted before handing off custom programmatic work (Apex/LWC) to the developer team.

• Documentation & Governance: Maintain and create comprehensive functional documentation, including business process maps, automated flow diagrams, training materials, and detailed user stories.

Requirements

• Experience: 4+ years of dedicated, hands-on Salesforce administration and project management experience within a complex enterprise environment.

• Communication: Demonstrated track record of excellent communication, interpersonal, and presentation skills.

• Education / Certifications: Required: Salesforce Certified Advanced Administrator. Highly Preferred: Salesforce Certified Platform App Builder and/or Salesforce Certified Business Analyst.

• Technical Skills: Declarative Frameworks: Advanced Salesforce Flow Builder, Validation Rules, Approvals, Custom Metadata Types, and Schema Builder. Data & Security Governance: Deep understanding of Salesforce sharing architecture (Roles, Profiles, Permission Sets, Restriction Rules), data security, reporting, and dashboard design. Tooling & Administration: Data Loader, Salesforce Optimizer, Debug Logs, Sandbox Management, and standard deployment tools (Change Sets/DevOps center). Project Management: Agile/Scrum methodology, end-to-end project lifecycle ownership, requirements gathering, and cross-functional stakeholder management.