Senior Salesforce Administrator

About the Opportunity

The organization is the data collaboration platform trusted for healthcare. Guided by its mission to make the world’s health data secure, accessible and actionable, it provides critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, team members are building the future of how data is connected and used to improve health. By joining the organization today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Key Responsibilities

• Own administration and governance of multiple Salesforce instances, ensuring consistency, scalability, and alignment with business objectives.
• Establish and enforce best practices for configuration, security, and data management across environments.
• Manage user and license provisioning at scale, including roles, profiles, permission sets, and access models.
• Led advanced configuration of Salesforce, including custom objects, fields, flows, validation rules, and page layouts.
• Lead scalable solutions using declarative tools, and partner with developers on complex enhancements requiring Apex, integrations, or custom UI.
• Continuously evaluate and optimize system performance, usability, and automation.
• Own and manage integrations between Salesforce and internal/external systems across multiple environments.
• Ensure seamless data flow, system reliability, and alignment with enterprise architecture standards.
• Partner with engineering and third-party vendors on integration design, implementation, and troubleshooting.
• Own and manage enterprise data governance, including data quality, deduplication, cleansing, and migration strategies.
• Implement and monitor data standards across multiple instances to ensure accuracy and consistency.
• Develop and maintain complex reports and executive dashboards across business units.
• Partner with stakeholders to translate business metrics into actionable Salesforce reporting and analytics.
• Own change management processes, including deployment strategies (change sets, DevOps tools), release cycles, and environment coordination.
• Ensure proper testing, documentation, and communication for all system changes.
• Act as a strategic partner to business leaders to gather requirements, prioritize initiatives, and align Salesforce capabilities with business goals.
• Lead or support cross-functional initiatives, including integrations and system enhancements, functioning as a project manager when needed.
• Oversee tiered support processes, ensuring timely resolution of tickets and escalations.
• Drive user adoption through training programs, documentation, and enablement strategies.
• Monitor usage trends and proactively identify opportunities to improve adoption and productivity.
• Ensure Salesforce environments meet compliance, security, and audit requirements.
• Track and manage compliance-related tasks, including access reviews and data handling practices.
• Perform additional duties as assigned in support of organizational priorities.

Required Qualifications

• BA/BS in Computer Science, Information Systems, Business Administration, or related field preferred.
• 5+ years of Salesforce administration experience, with demonstrated ownership of multiple Salesforce instances or complex environments.
• Experience supporting or deploying Salesforce Chatbot solutions and leveraging Einstein AI capabilities preferred.
• Proven experience leading Salesforce optimization initiatives and large-scale system improvements.
• Salesforce Administrator Certification required.
• Advanced certifications preferred (e.g., Advanced Administrator, Platform App Builder, or other relevant certifications).
• Deep knowledge of Salesforce platform capabilities, architecture, and best practices.
• Extensive experience with declarative automation tools (Flows, validation rules, etc.).
• Strong experience with integrations using APIs, middleware, and third-party tools (e.g., Mulesoft, Zapier, etc.).
• Experience with release management and DevOps tools is highly preferred.
• Strong analytical skills with the ability to translate complex business needs into scalable technical solutions.
• Demonstrated ability to manage multiple priorities, systems, and stakeholders simultaneously.
• Excellent project management skills, including planning, prioritization, and execution.
• Exceptional communication skills, with the ability to influence both technical and non-technical stakeholders.
• Prominent problem-solving abilities with a proactive, solutions-oriented mindset.

Pay

The total rewards strategy powers a high-growth, high-performance, health technology company that rewards employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $123,000—$152,000 USD.

Schedule

The organization is committed to building a diverse team of individuals who are all responsible for stewarding a high-performance culture in which all team members belong and thrive. It is proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Benefits

The organization is committed to a work environment free from job discrimination. It is proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Application Instructions

To ensure the safety of patients and staff, many clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by the organization's Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

Demographic Questions

If you choose to respond, your answers will be anonymous and will help identify areas for improvement in the recruitment process. Responding is entirely optional and will not affect your application or hiring process in any way.