Senior Salesforce Administrator

Key Responsibilities

• Manage day-to-day Salesforce administration, including user management, security, permissions, and data governance
• Maintain platform health, performance, and stability across Salesforce environments
• Design and implement Salesforce solutions using Flows, automation, validation rules, and integrations
• Support and enhance Sales Cloud, Service Cloud, Experience Cloud/portals, and Agentforce capabilities
• Partner with business stakeholders to gather requirements and deliver CRM enhancements
• Develop reports, dashboards, and KPIs that support operational and leadership decision-making
• Oversee integrations between Salesforce and external systems, including ERP platforms and iPaaS tools such as Workato
• Troubleshoot complex Salesforce and integration-related issues
• Promote Salesforce best practices, user adoption, training, and documentation
• Lead CRM-related projects from planning through implementation

Qualifications

• 6+ years of Salesforce Administration experience
• Salesforce Administrator Certification required
• Strong expertise with Salesforce Flows, security, reporting, and data management
• Experience with Sales Cloud and Service Cloud
• Knowledge of integrations, APIs, and iPaaS platforms (Workato preferred)
• Strong communication, problem-solving, and stakeholder management skills
• Bachelor's degree or equivalent experience
• Advanced Salesforce certifications preferred
• Experience with Experience Cloud, Manufacturing Cloud, or customer portals preferred
• Experience with ERP integrations and enterprise data flows preferred
• Exposure to Data Cloud, AI, Agentforce, and advanced analytics preferred
• ITIL or Service Management experience preferred