Senior Salesforce Administrator

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

Responsibilities

• Serve as a point of contact for Salesforce-related queries, system maintenance, and customization.
• Maintain, configure, and enhance Salesforce instances, including user account management, profiles, roles, permissions, and workflows.
• Ensure optimal system performance by performing regular audits, data integrity checks, and troubleshooting.
• Create and update reports, dashboards, and custom fields to provide actionable insights.
• Manage Salesforce automation tools.
• Lead customization and implementation projects in collaboration with cross-functional teams.
• Collaborate with key cross-functional stakeholders to implement automation, custom objects, and integrations as needed.
• Provide training and technical support for Salesforce users, ensuring adoption and proficiency.
• Act as a liaison between stakeholders and technical teams to gather requirements and deliver tailored solutions.
• Advise stakeholders on impacts to their requests that they would need to consider as part of supporting their initiatives.
• Oversee data imports, exports, and deduplication processes to maintain accurate and clean data.
• Implement and monitor data security measures, ensuring compliance with company policies and industry standards.
• Demonstrate proven experience in complex bi-directional integration with third-party tools to Salesforce.
• Stay updated on Salesforce releases and new features, recommending enhancements to improve system usability.
• Identify opportunities to optimize business processes and workflows using Salesforce.

Requirements

• Minimum of 5 years’ experience as a Salesforce Administrator, with a strong understanding of the platform’s capabilities.
• Salesforce Administrator Certification (e.g., Salesforce Certified Administrator or Advanced Administrator).
• Advanced proficiency in Salesforce Lightning and Flow.
• Advanced proficiency in Sales Cloud, Service Cloud, or other Salesforce products.
• Experience leading and executing projects with GTM stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills, with the ability to translate technical concepts into business-friendly terms.
• Experience delivering end-user training and change management.

Skills

• Certifications in Sales Cloud Consultant and/or Salesforce Business Analyst highly desirable.
• Knowledge and hands-on experience with Agentforce.
• Experience with data and system migrations is highly desirable.
• Advanced knowledge of data governance.
• Experience with compliance practices.
• Experience with maintaining security best practices.

Pay

Hiring rate range: $63,750 – $85,000 annually (minimum will not fall below the applicable State/local minimum salary thresholds). The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits.