Senior Specialist - Sales, Customers

Company Overview

Our work is guided by our purpose: creating an energy‑resilient world for a better future. With more than 100 years as the global leader in energy resilience, we deliver solutions critical to sustain and improve life. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions serving OEM, residential, industrial, and commercial customers. We foster a safe and sustainable work environment where safety is everyone’s responsibility and encourage open communication, proactive hazard reporting, and continuous improvement.

What You’ll Love About This Role

The Senior SIOP Specialist leads demand planning, forecast alignment, revenue risk mitigation, and analytics to support the Sales, Inventory, and Operations Planning (SIOP) process. Acting as a key liaison between Sales, Customers, Finance, Operations, and Supply Chain, the role drives forecast accuracy, improves customer collaboration, and ensures achievement of FINPLAN revenue objectives. The specialist develops statistical forecasts, identifies demand risks and opportunities, drives proactive gap‑closure strategies, and leads cross‑functional discussions to align demand at both product‑family and finished‑goods specification levels. Tools used include Kinaxis RapidResponse, SAP ERP, Power BI, and advanced Excel analytics.

Responsibilities

• Develop, maintain, and improve statistical demand forecasts using historical demand, market trends, seasonality, customer forecasts, and demand drivers.
• Analyze forecast accuracy, bias, attainment, and demand variability to enhance planning performance.
• Maintain forecasts at both product‑family and SKU/finished‑goods specification levels.
• Perform demand trend analysis using historical shipments, open orders, customer forecasts, and sales pipeline information.
• Develop demand scenarios and recommendations to support business decisions and revenue commitments.
• Partner with Sales and key customers to identify and close volume gaps, supporting FINPLAN revenue objectives.

Total Rewards & Benefits

• Competitive compensation and benefits
• Work‑life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace