Senior Specialist - Consulting

About the role

Tailor the global OCM strategy to LATAM markets, considering cultural, language, and regulatory needs. Conduct readiness assessments and stakeholder impact analyses for regional users. Design and deliver regional communications, training sessions, and adoption materials. Identify and manage resistance in LATAM, adapting mitigation strategies to cultural context. Define and monitor regional adoption success metrics, escalating risks to the Global OCM Lead. Partner with LATAM leadership to ensure sponsorship and alignment with business goals. Facilitate feedback loops between LATAM end users and the global program team.

Responsibilities

• Tailor global OCM strategy to LATAM markets, accounting for cultural, language, and regulatory differences.
• Conduct readiness assessments and stakeholder impact analyses for regional users.
• Design and deliver regional communications, training sessions, and adoption materials.
• Identify and manage resistance in LATAM, adapting mitigation strategies to cultural context.
• Define and monitor regional adoption success metrics; escalate risks to the Global OCM Lead.
• Partner with LATAM leadership to ensure sponsorship and alignment with business goals.
• Facilitate feedback loops between LATAM end users and the global program team.

Requirements

• 8–10 years of OCM experience, ideally with SAP deployments in LATAM.
• Prosci or equivalent certification.
• Experience in resistance management and tracking adoption outcomes.
• Strong facilitation, communication, and cross-cultural collaboration skills.
• Ability to navigate global program structures involving multiple consulting firms.

Qualifications

• Bachelor’s degree in Business, HR, Communications, or related field required; advanced degree preferred.
• Some travel may be required for workshops, training, or go-live support.

About Us

Bristlecone is the leading provider of AI-powered application transformation services for the connected supply chain. We empower our customers with speed, visibility, automation, and resiliency—to thrive on change. Our transformative solutions in Digital Logistics, Cognitive Manufacturing, Autonomous Planning, Smart Procurement, and Digitalization are positioned around key industry pillars and delivered through a comprehensive portfolio of services spanning digital strategy, design and build, and implementation across a range of technology platforms. Bristlecone is ranked among the top ten leaders in supply chain services by Gartner. We are headquartered in San Jose, California, with locations across North America, Europe, and Asia, and over 2,500 consultants. Bristlecone is part of the $19.4 billion Mahindra Group.

Information Security Responsibilities

• Understand and adhere to Information Security policies, guidelines, and procedures; practice them for protection of organizational data and Information Systems.
• Participate in information security training and act accordingly when handling information.
• Report all suspected security and policy breaches to the InfoSec team or appropriate authority (CISO).
• Understand and adhere to additional information security responsibilities as part of the assigned job role.