Business Consulting Senior Specialist

About the Role

As a Business Process Senior Specialist, you'll be called upon to think strategically. You'll work across functions and/or departments to understand the needs of the business, facilitating relationships between business clients and technical resources. With a focus on addressing business processes and the underlying systems that support those processes, you will identify options, work to gain consensus on approach, develop requirements and related business rules, and work closely with business unit and technology subject matter experts to implement solutions for solving complex business challenges. Confident, persuasive, and persistent, you will negotiate and communicate with business clients, vendors, and field-based employees to ensure expectations are managed and critical objectives are addressed. Upon solution implementation, you will drive organizational change management activities to promote adoption of the change and minimize impact to people and processes.

Responsibilities

• Investigate, articulate, and prioritize issues, coordinate resolution and/or workarounds to support operations or respond to service requests.
• Elicit, analyze, represent, and validate business needs to create requirements in order to achieve business objectives.
• Identify options to meet business requirements, working independently on small projects or as part of a team on larger efforts.
• Identify, understand, and document the current state, opportunities for improvement, and future state business processes to meet business objectives, including problem definition, cost-benefit analysis, and options analysis.
• Identify and coordinate client acceptance testing, client training, and communication needs to ensure successful implementations.
• Provide information and analysis for the business, including ad-hoc reporting and measures and metrics, to support the business decision-making process.
• Coordinate Organizational Change Management activities to promote adoption of the change and minimize impacts to people and processes.

Qualifications

• Bachelor's degree with an emphasis in MIS, Business, or related field; or related work experience beyond the minimum required.
• Four or more years of experience/knowledge of business operations/processes, including analysis, design, documentation, using industry best practices and standards.

Skills

• Analytical Thinking (NM)
• Continuous Improvement (NM)
• Documentation (NM)
• Process Improvement (NM)
• Process Mindset (NM)
• Root Cause Analysis & Decision Quality (NM)
• Stakeholder Relationship (NM)

Pay

Pay Range: $70,320.00 - $105,480.00. Final salaries are based on factors such as skills, experience, market conditions, and location. Geographic-specific pay structures may apply in certain locations like California and New York City.

Schedule

This is a hybrid role requiring employees to work onsite three (3) days per week. The position is currently based in Franklin, WI, with an expected relocation to downtown Milwaukee, WI, in 2027.

Benefits

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups