Senior Specialist, Client Operations
About the role
We’re seeking a future team member for the role of: Senior Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY.
Responsibilities
- Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
- Independently assist clients by responding to phone, email, and other inquiries regarding supported services
- Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
- Meet all Service Level Agreements for daily deliverables
- To successfully ensure all tasks and assigned projects deliverables are met
- Prepare, Participate and Conduct requested Trainings – Internal and External
Requirements
- Bachelor's degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience preferred.
- Preferred Customer Service experience
- Excellent verbal and written skills
- Excellent Communicator
- Provides quality support to clients with routine transactions and processes daily.
- Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
- Provides basic technical assistance to clients and assists in responding to straightforward client inquiries
- Provide Daily, Weekly, Monthly, Quarterly, Semi and Annual Metric, Business and Management reporting
- Support the Operations Manager on special tasks and projects
About Us
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
About The Team
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn. Here’s a Few Of Our Recent Awards: America’s Most Innovative Companies, Fortune, 2025; World’s Most Admired Companies, Fortune 2025; “Most Just Companies”, Just Capital and CNBC, 2025.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.