Senior Specialist, Client Operations

About the role

BNY is seeking a Senior Specialist, Client Operations to join the Archer team in Berwyn, PA. The role will be responsible for executing quality control activities, identifying and escalating operational risk, supporting control assessments, and helping ensure processes are performed in a controlled, accurate, and compliant manner.

Responsibilities

• Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
• Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
• Proact