Senior Specialist, Client Operations

About the role

In this role, you'll make an impact in the following ways:

• Serve as a point of contact to clients to resolve moderately complex day-to-day service issues.
• Partner with clients and key stakeholders across the enterprise to understand and deliver on client needs and align with BNY commercial strategy.
• Provide exceptional client service to meet client needs and expectations across all products and services.
• Participate in the end-to-end client service delivery model, report on client satisfaction, and support continuous service improvement initiatives including digital adoption.

Requirements

• Bachelor's degree or the equivalent combination of education and experience.
• 4-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.