Senior Specialist, Client Operations

About the role

With external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base.

Provides individuals at assigned clients information related to BNY Mellons products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings. Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.

Solves complex or non-routine client issues or inquires, as needed. Uses in-depth knowledge of client issues and needs to contribute to business development efforts. Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration. Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.

No direct reports. Provides guidance to less experienced team members. Supports multiple, complex client accounts.

Responsibilities

• With external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem solving skills, judgement, and experience to analyze information.
• Uses developed communication skills to deliver high quality service to a specialized client base.
• Provides individuals at assigned clients information related to BNY Mellons products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings.
• Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
• Solves complex or non-routine client issues or inquires, as needed.
• Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
• Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
• Leads and participates in internal activities and initiatives designed to improve the client experience.
• Helps develop process improvements.
• No direct reports. Provides guidance to less experienced team members. Supports multiple, complex client accounts.

Requirements

A Bachelor's degree or the equivalent combination of education and experience is required. 5-7 years of total work experience preferred. Experience in an operational area and/or client services preferred.

Qualifications

A Bachelor's degree or the equivalent combination of education and experience is required. 5-7 years of total work experience preferred. Experience in an operational area and/or client services preferred.

Skills

Advanced problem solving skills, judgement, and experience to analyze information. Developed communication skills to deliver high quality service to a specialized client base. In-depth knowledge of client issues and needs to contribute to business development efforts. Understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration. Leadership and teamwork abilities to lead and participate in internal activities and initiatives designed to improve the client experience. Ability to help develop process improvements.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award.

Schedule

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.