Senior Specialist, Client Operations

About the role

In this role, you’ll make an impact in the following ways:

• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
• Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
• Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement.
• Analyze client feedback and operational data to drive improvements and inform strategic decision-making.

Requirements

• Bachelor’s degree in business, Finance, or a related field.
• Advanced degree, FINRA security licenses or professional certification preferred.
• 4-7 years of professional experience, securities brokerage experience preferred.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

Pay

The base salary for this position is expected to be between $58,000 and $120,000 per year at the commencement of employment. Base salary will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company-sponsored benefit programs.