Senior Solutions Engineer

Who You Are

• You have genuine technical literacy - you can read a code snippet, understand what an API does, and engage credibly with engineering stakeholders without faking it.
• Proven experience in a Solutions Engineering, Forward Deployed Engineering, Sales Engineering, Technical Account Management, Customer Engineering, Technical Consulting, or related customer-facing technical role within B2B SaaS.
• Proven experience working with enterprise customers with complex, global stakeholder structures.
• Comfortable discussing programming languages, developer workflows, integrations, and technical hiring scenarios with engineering leaders.
• Able to lead technical discovery, understand customer requirements, and recommend practical solutions.
• Strong analytical skills, with the ability to interpret usage data, assessment outcomes, and customer signals to identify opportunities for improvement.
• Excellent written and verbal communication skills - you can simplify technical concepts for varied audiences, from CTOs to HR teams.
• Highly organised, with strong time-management skills and the ability to manage multiple customer workstreams simultaneously.
• Solutions-oriented, demonstrating ownership and proactive problem-solving.
• Comfortable supporting both pre-sales and post-sales customer conversations where technical expertise is needed.
• Hands-on experience with REST APIs, scripting, automation, integrations, or technical troubleshooting is a plus.
• You’re AI-native and treat AI tools as a default part of how you work, not an occasional add-on. You're fluent with LLMs and copilots and integrate them into your daily workflows to automate routine work, accelerate problem-solving, and raise both your speed and the quality of your output.
• Some exposure to assessment design, technical hiring, skills validation, or IO psychology is a plus. You don’t need to be a scientist, but you should be curious about what makes a good assessment.

Involves

• Support technical sales conversations where needed, including discovery, demos, proof-of-concept discussions, technical validation, and implementation planning.
• Act as a trusted technical advisor to customers - confidently discussing programming concepts, assessment configuration, integrations, and engineering hiring workflows.
• Proactively engage with strategic customers after purchase to help manage their integration of Codility and ensure they are set up for long-term success.
• Co-design and configure technical assessments with customers, advising on task selection, language coverage, difficulty calibration, and role-appropriate benchmarking.
• Lead technical workshops and enablement sessions with engineering, talent, and operations teams to drive adoption and improve customer confidence in the platform.
• Review platform usage, assessment results, and customer data to identify risks, blockers, and opportunities for improvement.
• Help customers understand whether their assessments are producing useful signal, and guide them toward more effective, scalable use of the platform.
• Owning routine technical conversations independently, involving Product, Engineering, or specialist internal teams when advanced scenarios arise.
• Partner closely with Account Managers and Customer Success Managers on renewal strategy, expansion opportunities, and long-term account health from a technical perspective.
• Ensure customers are well informed about new product releases, technical capabilities, and best practices.
• Collaborate with Product and Engineering to advocate for customer needs, surface technical blockers, and track enhancements.
• Stay close to how AI is changing software engineering and technical assessment, and help customers think through what this means for their hiring processes.
• Serve as the technical voice of the customer internally, championing improvements across product, content, and customer experience.