Senior Solutions Consultant, Customer Data Platform

About the role

Support Rokt mParticle implementation and QA processes for SDK, API, and partner integrations by following detailed technical specifications, and documenting results clearly.
Technically support Rokt clients - work with clients directly to troubleshoot and solve technical challenges.
Contribute to account strategy & support - help identify tactical support needs for active accounts, working with the wider team to streamline solution delivery.
Build and configure demo & testing environments - leverage AI to build bespoke demo & testing instances that replicate customer use cases and validate use case scenarios.
Develop and maintain demo assets such as SDK snippets, integration flows, and walkthrough decks that enable the broader Solutions and Sales teams.
Write basic customer scripts and data transformation rules supporting customer projects, gradually expanding technical development skills.
Assist in technical project management for customer projects, including timeline tracking and action item coordination.
Create and maintain internal documentation and enablement content, including standard operating procedures, playbooks, and slide decks.
Contribute to operational efficiency by building automated & reusable internal tools leveraging AI, improving QA processes, and supporting the development of scalable team assets.

Responsibilities

• Support Rokt mParticle implementation and QA processes for SDK, API, and partner integrations by following detailed technical specifications, and documenting results clearly.
• Technically support Rokt clients - work with clients directly to troubleshoot and solve technical challenges.
• Contribute to account strategy & support - help identify tactical support needs for active accounts, working with the wider team to streamline solution delivery.
• Build and configure demo & testing environments - leverage AI to build bespoke demo & testing instances that replicate customer use cases and validate use case scenarios.
• Develop and maintain demo assets such as SDK snippets, integration flows, and walkthrough decks that enable the broader Solutions and Sales teams.
• Write basic customer scripts and data transformation rules supporting customer projects, gradually expanding technical development skills.
• Assist in technical project management for customer projects, including timeline tracking and action item coordination.
• Create and maintain internal documentation and enablement content, including standard operating procedures, playbooks, and slide decks.
• Contribute to operational efficiency by building automated & reusable internal tools leveraging AI, improving QA processes, and supporting the development of scalable team assets.

Requirements

• Basic familiarity with SDKs, APIs, and modern data workflows; experience validating technical integrations is a plus.
• Comfortable using AI to write basic code & scripts in Python, JavaScript, or similar - willing to grow deeper into development concepts and best practices over time.
• Strong organizational and documentation skills, with a detail-oriented mindset.
• Ability to break down complex tasks and follow structured implementation plans provided by senior team members.
• Curious and self-motivated learner with a growth mindset and willingness to lean into new technical domains.
• Effective communicator, both written and verbal, with a desire to support internal teams and gradually build external-facing confidence.
• Collaborative teammate who thrives in a fast-paced, hybrid work environment (4 days/week in NYC office).

Qualifications

Basic familiarity with SDKs, APIs, and modern data workflows; experience validating technical integrations is a plus.
Comfortable using AI to write basic code & scripts in Python, JavaScript, or similar - willing to grow deeper into development concepts and best practices over time.
Strong organizational and documentation skills, with a detail-oriented mindset.
Ability to break down complex tasks and follow structured implementation plans provided by senior team members.
Curious and self-motivated learner with a growth mindset and willingness to lean into new technical domains.
Effective communicator, both written and verbal, with a desire to support internal teams and gradually build external-facing confidence.
Collaborative teammate who thrives in a fast-paced, hybrid work environment (4 days/week in NYC office).

Skills

• Basic familiarity with SDKs, APIs, and modern data workflows.
• Experience validating technical integrations.
• Comfortable using AI to write basic code & scripts in Python, JavaScript, or similar.
• Strong organizational and documentation skills.
• Ability to break down complex tasks and follow structured implementation plans.
• Curious and self-motivated learner with a growth mindset.
• Effective communicator, both written and verbal.
• Collaborative teammate.

Benefits

• Become a shareholder. Every Rokt'star gets equity in the company.
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.)
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London
• We believe we're better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week).
• We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent.
• Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pay

Target total compensation ranges from $157,000 - $228,000, including a fixed annual salary of $140,000 - $188,000, an employee equity plan grant, and world-class benefits

Schedule

Collaborative teammate who thrives in a fast-paced, hybrid work environment (4 days/week in NYC office)