Senior Solution Delivery Consultant

About the role

Partner with healthcare organizations to design, configure, and optimize Avatar EHR solutions that support clinical and operational workflows. This role serves as a trusted advisor to clients, leading complex implementations, guiding solution decisions, and ensuring successful outcomes from design through go-live.

Responsibilities

• Complete complex system configuration and assist with testing as necessary; ensure proper configuration management and change control processes
• Gather and document business requirements based upon client requirements and known system functionality
• Lead design sessions to uncover interdependencies and design decision impacts using recommended practices
• Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants
• Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership; analyze data to determine configuration readiness
• Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives
• Identify and execute process improvement opportunities and efficiencies
• Identify and generate documentation for best practices in methodology

Qualifications

Required:

• Bachelor's degree or equivalent relevant work experience
• At least 2 years of health care information technology implementation experience including troubleshooting data and software applications
• At least 1 year of process improvement experience
• At least 1 year of project execution experience
• Experience with reporting solutions similar to Crystal Reports, SSRS, SQL, Tableau, SSIS

Preferred:

• Experience with programming solutions similar to JAVA Script, HTML, CSS, Asp.NET, C#, Visual Basic, VB.net
• Experience with Netsmart EHR solutions
• Experience within the Netsmart client industries (clinical, human services, long-term care, senior living, etc.)

Expectations

• Potential travel 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones, and any required travel