Senior Solution Consultant
About the role
withcontaining that paragraph. Next: "Why work for Genesys? You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to the executives, stakeholders and key influencers. You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions. You will have flexibility and independence in designing your work. You will be able to access on-demand and in-person training. You will have the internal resources you can call on to help you understand and solve technical challenges. You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems." That could be "Responsibilities"? Actually these are benefits/perks? They are more like "Why work for Genesys?" which are benefits/perks. Could go under Benefits? But we have separate Benefits section later. Let's treat these as "Responsibilities"? Not exactly responsibilities; they are more like what you'll do? Actually they are perks: showcase expertise, flexibility, training, resources, collaboration. Might be "Responsibilities" or "What you'll be doing"? Let's see later: "What will you be doing? Discover You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders. Design You will create a customized demo and have the opportunity to tell the story that showcases the solution. Learn You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value." That's clearly responsibilities. So we can put that under Responsibilities. Thus "Why work for Genesys?" is more like Benefits/Perks. We'll put under Benefits? But later there is a Benefits section with list: Medical, Dental, Vision Insurance, Telehealth coverage, Flexible work schedules and work from home opportunities, Development and career growth opportunities, Open Time Off in addition to 10 paid holidays, 401(k) matching program, Adoption Assistance, Fertility treatments, plus a link. Also later "Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys". That's also benefits/culture. We'll combine into Benefits section. Now "What do you need to have to be successful?" list: A passion for technology and helping people solve problems; Interpersonal communication, polished verbal and written communication; Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented; Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.; Ability to understand customers security needs and articulate a solution; Bachelor’s degree and 5+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience; Ability to travel up to 50%; Experience working with Cloud or SaaS company preferred. That's qualifications/requirements. Could split into Requirements (experience, education) and Skills (technical know-how, communication). We'll decide: Requirements: Bachelor’s degree and 5+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience; Ability to travel up to 50%; Experience working with Cloud or SaaS company preferred. Skills: A passion for technology and helping people solve problems; Interpersonal communication, polished verbal and written communication; Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented; Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.; Ability to understand customers security needs and articulate a solution. Now Compensation: "Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $99,600.00 - $175,200.00". That's Pay section. Schedule: Not explicitly mentioned. There's "Flexible work schedules and work from home opportunities" under benefits. No explicit schedule like full-time, part-time. So we should not create Schedule section unless posting actually states them. It does not state schedule explicitly, so we omit Schedule. Now Benefits: We need to include all substantive benefits: Medical, Dental, and Vision Insurance. Telehealth coverage. Flexible work schedules and work from home opportunities. Development and career growth opportunities. Open Time Off in addition to 10 paid holidays. 401(k) matching program. Adoption Assistance. Fertility treatments. Also from later: paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Also "flexible-first culture", "growth in AI era", "time to recharge and give back", "recognized globally". Those are more culture/benefits. We'll include them as bullet points. We should not include boilerplate like "Click here to view a summary overview of our Benefits." That's a link; we can drop as it's navigation/instruction. Also "Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year" is more about the company; could be part of About the role? Might be redundant. We'll keep it maybe under About the role? But we already have about role. Could add a sentence about scale. However we must preserve ALL substantive information; we cannot invent or summarize away detail. So we need to include that statement somewhere. Where fits? Could be under About the role (since it's about the company). Or under Benefits? It's about the company scale and AI features. Probably best to add a paragraph under About the role after the initial description. Also "Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report." That's a link; we can drop as navigation. Also "After you apply..." section is application instructions; we must remove. Also "Stay Connected..." etc remove. Also "Employee Referral" etc remove. Also "About Genesys:" description: "Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai." That's about the company; could be part of About the role or maybe a separate "About Genesys" but we only have allowed headings; we could put under About the role as additional context. However we must not repeat job title as heading; that's fine. Also "Reasonable Accommodations:" etc is legal/EEO; remove. Also "Genesys is an equal opportunity employer..." remove. Thus we need to compile. Let's structure:
About the role
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Do you have a passion for solving problems and understanding what customers need? Are you interested in working in an evolving technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solutions Consultant, you will listen to customers to understand their needs and create compelling business solution roadmaps. We look for individuals who have a proven track record of finding creative ways of solving complex problems. Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
That includes the About Genesys paragraph. Now Responsibilities:Responsibilities
- Run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.
- Create a customized demo and have the opportunity to tell the story that showcases the solution.
- Stay up to date on Genesys products and industry best practices to continue advising the customer through the implementation process to ensure value.
Requirements
- Bachelor’s degree and 5+ years of work experience (preferred experience implementing or integrating with CRMs and/or software implementation or coding experience).
- Ability to travel up to 50%.
- Experience working with Cloud or SaaS company preferred.
Skills
- A passion for technology and helping people solve problems.
- Interpersonal communication, polished verbal and written communication.
- Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented.
- Technological know-how of IT concepts, software standards, as well as database and networking technologies.
- Ability to understand customers' security needs and articulate a solution.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage.
- Flexible work schedules and work from home opportunities.
- Development and career growth opportunities.
- Open Time Off in addition to 10 paid holidays.
- 401(k) matching program.
- Ad