Senior Solution Delivery Analyst

WHAT YOU’LL DO

• Lead project initiation activities, including problem framing, scoping, and definition of objectives
• Facilitate discovery sessions, workshops, and working groups with stakeholders across business and IT
• Drive development of a shared understanding of current state, pain points, and opportunities
• Perform capability mapping and gap analysis to inform future-state direction
• Evaluate solution options, trade-offs, and recommendations
• Ensure alignment between business needs and technology capabilities
• Maintain ownership for the quality, completeness, and traceability of requirements
• Support backlog refinement, sprint planning, and release activities as needed
• Provide ongoing analysis support to resolve issues, clarify requirements, and maintain momentum
• Identify and communicate risks, issues, and dependencies throughout delivery
• Define and support testing strategies and validation approach
• Create or guide development of test scenarios and test cases
• Lead or support User Acceptance Testing (UAT) activities, ensuring business validation of solutions
• Partner with business stakeholders to ensure readiness, including: process documentation training inputs, operational preparedness
• Support go-live activities and post-launch stabilization, ensuring successful adoption and transition into operations
• Act as a key liaison between business and IT teams, fostering alignment and clarity
• Build strong relationships with stakeholders at multiple levels across the organization
• Provide guidance and support to less experienced analysts as needed
• Promote a structured, disciplined approach to discovery, analysis, and delivery

WHO WE ARE

This role operates within AAA Washington, a company that provides best-in-class roadside assistance, discounts and rewards, travel services, and insurance to its members. AAA Washington is committed to reflecting the communities they serve and creating an inclusive culture where employees can bring their full selves to work. The company aims for work-life balance across the organization and offers hybrid and remote work options for many positions.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Initiative Shaping & Discovery
• Analysis & Solution Direction
• Delivery & Implementation Support
• Stakeholder Partnership & Leadership

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Information Systems, Business, Computer Science, or related field, or equivalent experience
• 5–8+ years of experience in business analysis, solution analysis, or a related role supporting technology delivery
• Experience leading discovery workshops, requirements definition, and UAT activities
• Experience working with enterprise systems (e.g., ERP, CRM, MarTech platforms)
• Strong facilitation, communication, and stakeholder engagement skills

PREFERRED QUALIFICATIONS

• Experience with large-scale, cross-functional initiatives spanning multiple business areas
• Experience supporting initiatives from initial concept through delivery and go-live
• Familiarity with agile and hybrid delivery methodologies
• Background in process improvement, capability modeling, or solution design
• Experience in marketing solutions, particularly Adobe and Salesforce Marketing Cloud

SKILLS

• Operates effectively in ambiguous, evolving environments
• Strong ability to structure complex problems into clear direction
• Balances strategic thinking with hands-on delivery support
• Drives alignment and builds confidence across stakeholders
• Focused on achieving practical, actionable outcomes