Senior Social Media Project Manager (Contractor)

About the role

The Senior Social Media Project Manager will support the Communications department’s social media strategy and annual plan, while also providing project management support for broader communications initiatives as needed. Reporting to the Director, Communications Programs and working closely with the Senior Marketing Manager, Social Platforms, this role will coordinate cross-functional social media initiatives, manage project workflows, ensure campaigns and content are delivered on time, within scope, and aligned with organizational priorities. The role will serve as a central point of coordination across social media, creators, creative, content, design, marketing, and analytics teams—facilitating collaboration, managing dependencies, maintaining project momentum, and helping teams extend their capacity to deliver effective communications work.

Key Responsibilities

• Partner with the Senior Marketing Manager Social Platforms to plan and execute evergreen social media initiatives, social media campaigns, strategic initiatives, and related communications projects.
• Manage multiple concurrent projects, establishing scope, timelines, milestones, deliverables, roles, dependencies, and communication plans.
• Coordinate cross-functional teams across social media, creators, content, creative, design, video, community, PR, marketing, analytics, and external partners.
• Lead project kickoffs, status meetings, stakeholder check-ins, and retrospectives to maintain alignment, accountability, and momentum.
• Build and manage project workflows in Asana, tracking deliverables, dependencies, resources, risks, and changing priorities across distributed teams using Google workspace.
• Proactively identify and resolve roadblocks, resource constraints, and scope changes, escalating critical issues and helping teams develop practical solutions.
• Partner with leadership and stakeholders to prioritize initiatives, align resources and timelines, and connect project work to broader communications and organizational goals.
• Support content and campaign workflows from development through review, approval, and publication, ensuring work stays on schedule and within scope.
• Develop project documentation, processes, dashboards, and reporting that provide visibility into project health, progress, and campaign performance.
• Foster effective collaboration across time zones by establishing clear communication practices, team norms, decision-making processes, and expectations.
• Build trusted relationships across teams, influencing without direct authority and fostering accountability, inclusion, and shared ownership.
• Lead retrospectives and implement process improvements that reduce bottlenecks, strengthen team effectiveness, and improve project delivery.

Core competencies

• Project management + coordination
• Cross-functional + team collaboration
• Workflow + process management
• Stakeholder management
• Social media + campaign operations
• Prioritization + resource management
• Risk + dependencies management
• Communication + facilitation
• Process documentation

Skills and Experience

• 4+ years of experience in social media project management or similar role
• 2+ years of experience working remotely with a distributed team
• Experience using Asana, our project management software, and the Google suite
• Strong project management skills: prioritization, organization, planning, time management, stakeholder management, facilitation, problem solving, and decision-making
• Familiarity and comfort with different communication styles, experience with various cultures and projects crossing multiple time zones
• Ability to anticipate risks, build relationships and trust, influence without authority, and effectively enforce accountability
• Dependable and flexible interpersonal communications skills
• Experience and comfort with ambiguity

Qualities that are important to us as a team

• Mission driven—belief in the Wikimedia mission.
• Openness and curiosity—interest in working on new and interesting communications problems in complex, public, and collaborative ways.
• Team-oriented—naturally inclined toward collaboration and the belief that success includes everyone.
• Intentionally inclusive—motivated by high standards, reflecting the values related to participation, equity, and diversity in global movements.
• Resilience—commitment to working positively toward outcomes, willingness to change course when warranted.
• Creativity—thoughtfulness in complex situations, appreciation of creative mentalities, work patterns, and approaches.

Additionally, We’d Really Like It If You Have

• Experience working in an international organization with a distributed workforce
• Fluency in languages in addition to English
• Non-profit experience

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.