Senior ServiceNow ITSM Developer

Location: Oakland, CA or Cincinnati, OH or Dallas, TX – long-term contract. Visa-independent candidates only.

About the Role

For interviews, candidates will be asked to conduct a scripting challenge.

Responsibilities

• Configure ServiceNow ITSM applications (Incident, Problem, Change, Knowledge, Service Catalog, Mobile App, Virtual Agent) in alignment with approved design plans.
• Develop custom ServiceNow applications, including request forms, integrations with external systems, security (Access Control Lists), and UI enhancements for a custom look and feel.
• Implement moderate to complex custom widgets and backend scripting.
• Configure Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, and complex workflows.
• Develop ServiceNow integrations using APIs, web services, and data imports/exports.
• Work with Workflows, SLAs, Import Sets, and Update Sets.
• Create Record Producers and Catalog Items using Variables and Variable Sets.
• Schedule jobs, events, and triggers to manage business needs.
• Create transform maps and Import Sets for bulk data uploads via spreadsheets.
• Design and maintain repeatable processes for development, test, staging, and production environments with high availability.
• Translate business requirements into technical solutions.
• Train business users on project implementation.
• Participate in planning meetings (pre-iteration, retrospectives) and provide feedback.

Requirements

• ServiceNow Certified Systems Administrator (required).
• ServiceNow certifications such as Certified Application Developer (CAD) or Certified System Administrator (CSA) (preferred).
• Experience developing ServiceNow software solutions using JavaScript, Jelly, Web Services, XML, HTML, and CSS.
• Familiarity with SQL query creation and LDAP for connecting to Oracle, MySQL databases, and Active Directory.
• Knowledge of unit testing, system integration testing, performance testing, and user acceptance testing.
• Understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
• Experience with Agile/Scrum methodology and ITIL/industry standards.
• Knowledge of software development lifecycle (SDLC).
• Strong analytical, problem-solving, and troubleshooting skills.
• Solid understanding of computer science fundamentals: data structures, algorithms, and operating system concepts.

Skills

• Effective communication with both technical and non-technical audiences (verbal and written).
• Excellent interpersonal and collaboration skills.
• Self-motivated, adaptable, and willing to learn new technologies.
• Ability to meet objectives, goals, and deadlines with minimal supervision.
• Assertive, resilient, and open to change.
• Moral courage, openness, and honesty in all dealings.
• Engages interest and participation of others with a collaborative approach.