ServiceNow ITSM Senior Developer

Technical/Functional Skills

• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards
• Knowledge of software development lifecycle (SDLC)
• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Roles & Responsibilities

• Including experience with the Service Catalog module and creating custom applications
• Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feel
• Ability to implement moderate to complex custom widgets and backend scripting
• Strong knowledge of ServiceNow platform architecture, modules, and functionalities
• Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI ages, Script Includes, Access Control Lists, complex workflows and solution migration to higher environment
• Experience in developing ServiceNow integrations using APIs, web services, and data imports/exports
• Experience in Workflows, SLAs, Import Sets and Update Sets
• Experience in creation of Record Producers and Catalogue Items using Variables, Variable Sets
• Working knowledge to schedule jobs, events, and triggers to manage business needs
• Experience in creating transform maps and Import sets for uploading the bulk data through sheets
• Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes
• Must have experience in Service Now Custom Development
• Sound knowledge of Computer Science fundamentals – data structures, algorithms, operating system concepts
• Excellent analytical skills, methodical problem-solving skills and troubleshooting skills
• Self-motivated and willing to learn new skills and technologies as needed
• Ability to meet objectives, goals, and deadlines with minimal supervision
• Self-motivated individual, Flexible, Adaptable
• Optimistic, Self-aware, Open to change
• Work mostly with minimal supervision
• Assertive, resilient and welcomes change and navigates through adversity
• Shows moral courage, openness, and honesty in all dealings
• Engages interest and participation of others and has a collaborative approach to working with others
• Training skills, to able to understand project implementation and train business users
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment
• ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA), are preferred

Pay

• Salary Range: $120,000-$160,000 a year