Servicenow ITSM Developer

This position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.

About the Role

Ideal candidate must be self-motivated with a proven track record in ITSM, and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.

Responsibilities

• System integration using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
• Development and implementation of ServiceNow ITSM modules: Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Request, Asset Management, or other ITSM applications.
• Extending the ServiceNow schema to custom applications.
• Utilizing ServiceNow platform capabilities and tools like Discovery, Orchestration, ServiceWatch, and GRC.
• Understanding technical and functional design requirements related to ServiceNow.
• Creating and managing scripts and workflows.
• Scripting in one or more languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
• Working with Business Rules, Script Includes, UI Actions, Scheduled Jobs, and other scripted aspects of the ServiceNow system.
• Using ServiceNow client and server-side JavaScript and APIs: Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST.
• SSO-SAML setup and integration of ServiceNow with other applications.
• Customizing ServiceNow using UI Pages, UI Macro & CMS with CSS, HTML, and Jelly.
• Custom UI changes using web technologies such as DOM and HTML.
• Experience with ServiceNow's ServiceWatch and/or Discovery tools.
• Presenting and conducting demo reviews with client stakeholders.

Requirements

• A fundamental understanding of ITSM, ITIL, or CMDB.
• At least CSA and CAD certified; additional certifications are an advantage.

Benefits

• Competitive pay.
• Option to elect healthcare insurance (Dental, Medical, Vision).
• Paid major holidays.
• Paid sick leave as per state law.