ServiceNow ITSM Developer

About the role

Red River Managed Services seeks a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization's ServiceNow platform. This role is crucial for ensuring the platform effectively enables ITIL-aligned processes through intuitive, user-friendly solutions that drive adoption and operational efficiency.

Responsibilities

• Design and maintain scalable, secure, and maintainable ServiceNow solutions with a focus on ITSM modules
• Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer
• Configure core ITSM modules (Incident, Problem, Change, Request, Knowledge)
• Optimize Service Catalog items and workflows for usability and adoption
• Collaborate with stakeholders to simplify workflows and improve user experience
• Support incident triage, root cause analysis, and platform stability
• Maintain development standards and governance alignment
• Support integrations (e.g., SAP)
• Participate in testing, deployment, and support
• Troubleshoot platform issues and provide resolutions

Qualifications

• 7+ years of ServiceNow experience focused on ITSM Modules
• ACTIVE Secret Clearance
• Experience with ServiceNow Service Operations Workspace (SOW)
• Strong development experience with ITSM modules and scripting
• Strong understanding of ServiceNow architecture and ITIL
• Required ITSM Experience: Incident Management (including Major Incident Management), Request Management, Problem Management, Change Management/Change Enablement, Knowledge Management, Service Catalog
• Secondary Experience: Hardware Asset Management, CMDB / Configuration Management, Service Operations Workspace (Next Experience UI / SOW), Incident Communications / Major Incident tooling, On-call scheduling, Notifications & event-driven automation, Outage management
• Preferred: ServiceNow CSA or Implementation certifications, ITIL 4 Foundation, Experience with HAM, CMDB, and integrations, Experience in complex environments and Agile delivery
• Basic Qualifications: U.S. Citizenship Required

Benefits

We offer a competitive salary, excellent benefits, and an exceptional work environment. For more details on our benefits, please visit our website.