Senior ServiceNow Developer

Key Responsibilities

• ServiceNow Platform Development & Administration
• Architect, configure, and manage the ServiceNow CMDB for effective asset and service tracking.
• Deploy and maintain MID Servers to enable robust system integrations and data aggregation.
• Drive ITOM implementations, including Discovery, Event Management, and Service Mapping.
• Create and deploy custom health dashboards tailored to customer and organizational requirements.
• Enhance and maintain out-of-the-box dashboards for better data visualization and reporting.
• Design and implement secure APIs (REST/SOAP) for seamless system integrations.
• Ensure compliance with security protocols, including mTLS configuration for secure data communications.
• Model Software Bill of Materials (SBOM) for effective software asset tracking and compliance.
• Implement advanced ITOM solutions to optimize service delivery and monitoring.
• Work closely with business and IT stakeholders to gather requirements and translate them into scalable technical solutions.
• Provide leadership and mentorship to junior developers and administrators.
• Maintain detailed documentation for configurations, workflows, integrations, and customizations.
• Adhere to and promote best practices for change management and system governance.

Required Qualifications

• 8+ years of hands-on experience with ServiceNow development and administration.
• Deep expertise in configuring and managing the ServiceNow CMDB, including integrations and best practices.
• Proven track record in configuring MID Servers for data collection and integration tasks.
• Extensive experience with ITOM modules, including Discovery, Service Mapping, and Event Management.
• Advanced proficiency in creating and optimizing custom and out-of-thebox dashboards for monitoring and reporting.
• Strong experience with API development and integration using REST/SOAP frameworks.
• Expertise in mTLS configuration for secure communications.
• Experience with Software Bill of Material (SBOM) modeling and its applications.
• Strong scripting skills in JavaScript, PowerShell, or Python.
• Familiarity with ITIL processes and their implementation in ServiceNow.

Preferred Qualifications

• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist, Certified Application Developer, or ITOM Specialist).
• Experience with advanced ITOM use cases such as anomaly detection and AIOps integrations.
• Understanding of DevOps practices and CI/CD pipeline integration.
• Familiarity with cloud technologies and their integration with ServiceNow.